Katelynn Garrett
Cartersville,GA
Summary
I am seeking a position in which I can utilize my experience and knowledge while expanding and progressing within an opportunity-based organization. I consider new experiences as a platform for learning and applying new skills. I have many years in the customer service field and have been able to utilize my skill set across different job settings.
Overview
9
9
years of professional experience
Work History
Sr Pharmacy Technician
Walgreens
2021.09 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Facilitated communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Reviewed and verified customer information and insurance provider information.
- Perform outreach to patients about adherence to prescribed medications.
- Handle incoming patient calls for assistance with prescription renewals and care questions.
Designated Hitter
Walgreens Pharmacy
2016.01 - 2020.03
- Train and mentor new employees to maximize team performance
- Tracked receipts, employee hours and inventory movements
- Kept employees operating productively and working on task to meet business and customer needs
- Weekly system availability/inventory/order management
- Delivery receipt/audit procedures to assure optimum inventory availability
- Daily Cash Management procedures including, but not limited to:
- Incoming/Outgoing Cash Management via Armored Car Service
- Cash drawer reconciliation (daily & shift changes)
- Processing Customer refunds
- Management of store safe/cash drawers
- Vendor Management
- Assisting Vendor Representatives with placing orders for sales/promotions
- Setting store displays in accordance with
- Vendor product/promotional guidelines
- Receiving vendor orders via Telxon/Zebra software
Paralegal
Merino & Associates
2019.01 - 2020.01
- First line of communication for entire office and triaged calls
- Ordering and organizing property titles from processing company
- Managed front office area to present best first impressions
- Organize deposits daily and verify for accuracy before taking to the bank
Education
Certified Pharmacy Technician -
Georgia Board of Pharmacy
01.2016
High School Diploma Equivalency Program -
North Metro Tech
01.2011
Graduated program - Medical Billing and Coding
MedTech
01.2011
Skills
- CUSTOMER SERVICE FOCUS
- DETAIL ORIENTED
- GOALS/RESULTS DRIVEN
- SELF-MOTIVATING
- Eager to learn
Timeline
Sr Pharmacy Technician
Walgreens
2021.09 - Current
Paralegal
Merino & Associates
2019.01 - 2020.01
Designated Hitter
Walgreens Pharmacy
2016.01 - 2020.03
Certified Pharmacy Technician -
Georgia Board of Pharmacy
High School Diploma Equivalency Program -
North Metro Tech
Graduated program - Medical Billing and Coding
MedTech