Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelynn Gregory

Summary

Results-driven professional with extensive experience in customer service and security. Skilled in conflict resolution, safety protocol enforcement, and cash handling, with a strong ability to remain calm under pressure. Known for excellent communication and observational skills in high-stress environments. Eager to transition into a new field where these strengths can support operational success and team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Permian Lodging
05.2025 - 08.2025
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Security Officer

GardaWorld Security
02.2025 - 05.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Ensured secure access to facilities by verifying identification and implementing visitor protocols.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.

Security Officer

S&S Gate Services
09.2024 - 02.2025
  • Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
  • Maintained detailed reports of daily activities, incidents, and irregularities for management review.
  • Enhanced overall security awareness among staff through informative presentations on personal safety measures.
  • Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.

Front Desk Associate

Aspen Mini Storage
02.2024 - 09.2024
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered guest questions and offered referrals to local points of interest.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Waitress Supervisor

Hibachi Express
05.2022 - 07.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

Taft Union High School
Taft, CA
06-2018

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Time management
  • Registration processing
  • File management
  • Training and mentoring
  • Safety and security procedures

Certification

  • Licensed - Non-Commissioned Security Officer - level ll
  • OSHA 10 Hour Outreach Training Program
  • Hydrogen Sulfide Competent
  • Adult CPR/AED & First Aid


Timeline

Front Desk Agent

Permian Lodging
05.2025 - 08.2025

Security Officer

GardaWorld Security
02.2025 - 05.2025

Security Officer

S&S Gate Services
09.2024 - 02.2025

Front Desk Associate

Aspen Mini Storage
02.2024 - 09.2024

Waitress Supervisor

Hibachi Express
05.2022 - 07.2024

Taft Union High School

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