Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katelynn Payne

Las Vegas,NV

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Pizza Hut
Las Vegas, NV
09.2023 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Analyzed business performance data and forecasted business results for upper management.

Delivery Driver

Uber Eats
Las Vegas, NV
12.2021 - Current
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Worked extended hours at a high level of efficiency.
  • Actively communicated with customers and merchants.
  • Quickly and accurately responded on short notice.
  • Multi-tasked in pressured environments.
  • Efficiently solved administrative issues between customers, merchants and company.
  • Strong attention to detail on vehicle maintenance and cleaning.

Assistant Manager/Delivery Driver

Pizza Hut
Las Vegas, NV
05.2018 - 11.2021
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Shift Supervisor

Poke Poku
Las Vegas, NV
04.2017 - 05.2018
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.

Butcher's Assistant

Albertsons Grocery Store
Las Vegas, NV
03.2016 - 03.2017
  • Maintained sanitization to keep surfaces and equipment clean, follow health regulations and protect customer safety.
  • Placed prepared items in appropriate packaging and wrapped, labeled and arranged in refrigerated display case.
  • Greeted and assisted customers by preparing selected products, wrapping in butcher paper and weighing.
  • Organized and rotated product stock following first in first out method.
  • Rang up customers at register to process transactions and collect payments.
  • Closely monitored display and refrigerator temperatures to ensure safety and quality of products.

Education

Associate of Science - Medical Assisting

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Palo Verde High School
Las Vegas, NV
06.2015

Skills

  • Product and service knowledge
  • Sales monitoring
  • Microsoft Office expertise
  • Time Management
  • Staff development
  • Customer relations
  • Strategic Planning
  • Staff training and development
  • Customer rapport
  • Retail operations management

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted from delivery to assistant manager, in less than 4-months
  • Led team to achieve #1 store, earning recognition from upper management and financial reward.
  • Realized top end goals in ongoing effort to boost revenue while reducing costs.

Timeline

Assistant Manager

Pizza Hut
09.2023 - Current

Assistant Manager/Delivery Driver

Pizza Hut
05.2018 - 11.2021

Shift Supervisor

Poke Poku
04.2017 - 05.2018

Butcher's Assistant

Albertsons Grocery Store
03.2016 - 03.2017

Delivery Driver

Uber Eats
12.2021 - Current

Associate of Science - Medical Assisting

College of Southern Nevada

High School Diploma -

Palo Verde High School

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Katelynn Payne