Katelynn Hand
Yucaipa,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Restaurant Food Server
Chili's Bar And Grill
03.2018 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Kitchen Expeditor
Rock & Brews
12.2021 - 10.2022
- Increased overall guest experience by addressing any concerns or complaints promptly and professionally.
- Monitored food temperature during service to ensure compliance with safety regulations, preventing potential health risks.
- Assisted in updating the ticket system as needed, ensuring accuracy and efficiency in order processing and communication.
Restaurant Hostess
The State
06.2018 - 01.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Yucaipa High School
Yucaipa, CA06.2016
Skills
- Clear Communication
- Order Taking
- Table Setting
- Food safety practices
- Food Running
- Guest Engagement
- Cash Handling
- Suggestive Selling
- Menu Memorization
- Warm and Friendly
Timeline
Kitchen Expeditor
Rock & Brews
12.2021 - 10.2022
Restaurant Hostess
The State
06.2018 - 01.2019
Restaurant Food Server
Chili's Bar And Grill
03.2018 - Current
High School Diploma -
Yucaipa High School
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