Katelynn Hoover
SUMMERVILLE,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Post And Courier
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Store Associate/Manager
Blue Coast Inc
09.2018 - 07.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Worked with loss prevention in monitoring shopper behavior.
- Managed efficient cash register operations.
Education
High School Diploma -
Stratford High School
Goose Creek SC06.2013
Skills
- Information Security
- Paperwork Processing
- Data Entry
- Call Management
- Shipment Processing
- Customer Service
- Payment Processing
- Product Display
- Professional and Mature
- Data Accuracy
Timeline
Customer Service Representative
The Post And Courier
08.2023 - Current
Store Associate/Manager
Blue Coast Inc
09.2018 - 07.2023
High School Diploma -
Stratford High School
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