Katelynn Jankowski
East Brunswick
Summary
Professional leader with significant experience in driving operational excellence and team success. Skilled in strategic planning, process optimization, and conflict resolution. Strong focus on fostering collaboration and achieving measurable results. Adaptable and reliable with solid track record of meeting organizational goals.
Overview
15
15
years of professional experience
Work History
Area Leader
7-Eleven
06.2024 - Current
- Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals.
- Established strong relationships with Franchisees by maintaining open lines of communication and promptly addressing any issues that arose.
- Analyzed market trends to identify new opportunities for growth or potential areas of concern that required attention.
- Fostered an inclusive work culture where diverse perspectives were valued, promoting greater innovation among team members.
WIN - Area Lead
Starbucks
01.2022 - 06.2024
- Connect with network leaders on a monthly cadence to align on priorities and gain excitement and commitments from hourly partners within the area
- Brainstorm impactful community activities
- Create meaningful relationships with organizations to further support the network's purpose
Store Manager & Store Manager Trainer
Starbucks
05.2017 - 06.2024
- Communicates plans/approaches with the team effectively and transparently while holding tough coaching conversations
- Calendar reflects all dimensions of the SM approach
- Conducts meaningful development conversations and actively supports partner development plans
- Elevates the Starbucks Experience by observing interactions, providing feedback, and coaching to reinforce or redirect
- Assess store performance through the lens of curiosity and continuous improvement
- Supporting District peers while coaching and aligning on operational standards while including high performing shifts and developing teams
- Pest Management control knowledge & experience
- Dual Manager Experience – Multiple locations
- District Manager Proxy
Assistant Manager & Coffee Master
Starbucks
10.2016 - 05.2017
- Followed Starbucks operational policies and procedures for cash handling, inventory management, and safety and security
- Created a positive learning environment by providing clear, specific, timely, and respectful coaching to all partners on shift
- Worked closely with store manager to implement company initiatives within the store surrounding new products, training materials, store operations, and roles/routines
- Delivered legendary customer service
Supervisor & Coffee Master
Starbucks
02.2013 - 10.2016
- Documented and shared key information to uphold Starbucks standards and ensure smooth transitions from shift to shift
- Identified teachable moments and provided redirections and coaching, as appropriate
- Served as a role model in creating the Starbucks experience for customers and partners
- Encouraged teamwork and motivated partners on shift to navigate change and achieve goals through recognition and celebrating team wins
Supervisor
Godiva Chocolate
11.2015 - 09.2016
- Responsible for maintaining and enforcing the high standards for the specialty retailer
- Working alongside management and store associates to assure customer service experience and KPIs were exceeding expectations
Barista & Coffee Master
Starbucks
09.2010 - 02.2013
- Worked to create best moments in every customer's day while upholding standards and values
- Crafted and served only the highest-quality products
- Follows standard work methods and guidelines by working in assigned positions and routines
- Built rapport with partners on shift and displayed a positive attitude that enabled the team to work together effectively
- Created a warm and welcoming environment by taking initiative to greet and thank customers
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.2009
Some College (No Degree) - Organizational Leadership, Minor in Project Management
ASU
05.2024
Skills
- Training & Development
- Relationship Building
- Conflict Transformation/Problem Solving
- Recruiting
- Preventive Maintenance
- Customer Service
- Microsoft Office/Excel/PowerPoint/Teams
- NY/NJ Food Safe certified
- P&L Management
- Clean Safe Ready Excellence
- Team management
- Environmental awareness
Timeline
Area Leader
7-Eleven
06.2024 - Current
WIN - Area Lead
Starbucks
01.2022 - 06.2024
Store Manager & Store Manager Trainer
Starbucks
05.2017 - 06.2024
Assistant Manager & Coffee Master
Starbucks
10.2016 - 05.2017
Supervisor
Godiva Chocolate
11.2015 - 09.2016
Supervisor & Coffee Master
Starbucks
02.2013 - 10.2016
Barista & Coffee Master
Starbucks
09.2010 - 02.2013
High School Diploma -
East Brunswick High School
Some College (No Degree) - Organizational Leadership, Minor in Project Management
ASU
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