Dyana Cramer
Saucier,MS
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
32
32
years of professional experience
Work History
Store Manager
Great American Cookies
Gulfport, MS
01.2013 - Current
- Managed all aspects of store operations, including daily opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Surveillance
Horseshoe Casino
Tunica, MS
01.2009 - 01.2012
- Responded to emergency safety and surveillance situations.
- Conducted regular safety checks on all communication and surveillance systems.
- Conducted daily checks to maintain a safe and secure environment.
Restaurant Shift Manager
Gold Strike
Tunica, MS
01.2007 - 01.2009
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints in a timely manner.
- Maintained inventory of supplies and equipment, ordering as necessary.
Retail Store Assistant Manager
Beau Rivage Resort & Casino
Biloxi, MS
01.2003 - 01.2006
- Provided guidance on product use, operation, maintenance, and troubleshooting techniques for all Retail Stores within the casino.
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Led team meetings to discuss current procedures and develop strategies for improvement.
Automotive Assistant Manager
AAFES
Biloxi, NC
01.1993 - 01.2002
- Communicated with customers to discuss service needs, schedule appointments, answer questions and provide advice on vehicle care.
- Provided customer service support in the form of answering phone calls, scheduling appointments and taking payments.
- Prepared detailed reports on daily activities for review by management team.
Skills
- Operational budgeting
- Advertising and marketing
- Employee Training
- Retail Inventory Management
- Operations Management
- Culture development
Timeline
Store Manager
Great American Cookies
01.2013 - Current
Surveillance
Horseshoe Casino
01.2009 - 01.2012
Restaurant Shift Manager
Gold Strike
01.2007 - 01.2009
Retail Store Assistant Manager
Beau Rivage Resort & Casino
01.2003 - 01.2006
Automotive Assistant Manager
AAFES
01.1993 - 01.2002
Similar Profiles
Aayanna ClarkAayanna Clark
Shift Leader at Great American CookiesShift Leader at Great American Cookies
Sahil ShahSahil Shah
Store Manager of Operations at Great American cookies/Marble slab creameryStore Manager of Operations at Great American cookies/Marble slab creamery
Lucas BroussardLucas Broussard
Shift Leader at Great American CookiesShift Leader at Great American Cookies
Alayna CarisAlayna Caris
Shift Leader at Great American CookiesShift Leader at Great American Cookies
Jonathan MooreJonathan Moore
Middle School History Teacher at Harrison County Alternative SchoolMiddle School History Teacher at Harrison County Alternative School