Katelynn Lord
Puyallup,WA
Overview
8
8
years of professional experience
Work History
Shift Leader
Menchies Broyo
03.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Beauty Advisor
Ulta
06.2019 - 04.2021
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Maintained counter and display areas for cleanliness and organization.
Stocker
Walmart
04.2018 - 06.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Drive-Thru Cashier
Panda Express
02.2017 - 04.2018
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Creative Problem-Solving
- Customer Service Management
- Team Supervision
- Staff Supervision
- Staff Training and Development
- Client Support
- Sales expertise
- Policy and Procedure Enforcement
- Multitasking Abilities
- Organizational Skills
Timeline
Shift Leader
Menchies Broyo
03.2021 - Current
Beauty Advisor
Ulta
06.2019 - 04.2021
Stocker
Walmart
04.2018 - 06.2019
Drive-Thru Cashier
Panda Express
02.2017 - 04.2018