Overview
Work History
Skills
Timeline
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Katelynn Lord

Puyallup,WA

Overview

8
8
years of professional experience

Work History

Shift Leader

Menchies Broyo
03.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Beauty Advisor

Ulta
06.2019 - 04.2021
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Maintained counter and display areas for cleanliness and organization.

Stocker

Walmart
04.2018 - 06.2019
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Drive-Thru Cashier

Panda Express
02.2017 - 04.2018
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • Decision-making capabilities
  • Team motivation
  • Creative Problem-Solving
  • Customer Service Management
  • Team Supervision
  • Staff Supervision
  • Staff Training and Development
  • Client Support
  • Sales expertise
  • Policy and Procedure Enforcement
  • Multitasking Abilities
  • Organizational Skills

Timeline

Shift Leader

Menchies Broyo
03.2021 - Current

Beauty Advisor

Ulta
06.2019 - 04.2021

Stocker

Walmart
04.2018 - 06.2019

Drive-Thru Cashier

Panda Express
02.2017 - 04.2018

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Katelynn Lord