Katelynn Louton
Heath,Texas
Summary
Reliable and detail-oriented Texas Tech University alumni, May 2025. Experienced in administrative support, customer service, and scheduling, with strong communication and organizational skills. Proficient in Microsoft Excel, Word, and Outlook, with a proven ability to manage service orders, coordinate logistics, and ensure customer satisfaction. Seeking an opportunity to leverage my skills in a professional setting that values efficiency, organization, problem-solving, and dependability.
Overview
3
3
years of professional experience
Work History
Office Assistant
Premier Appliance
05.2019 - 06.2022
- Handled a high volume of phone calls, voicemails, and inquiries, ensuring efficient communication.
- Maintained organized records of service orders using CDA software for efficient tracking.
- Responded swiftly to customer emails, providing necessary updates and support.
- Scheduled service appointments and organized meetings to enhance time management.
- Followed up with customers on service requests and confirmed appointment details regularly.
- Partnered with appliance manufacturers to manage warranty validations and claims processing.
- Tracked procurement of appliance parts, managing inventory upon arrival accurately.
- Oversaw and handled majority customer service functions, including conflict resolution, problem-solving for service issues, and guaranteeing satisfaction of customer needs with professionalism and efficiency.
Education
Bachelor's Degree - Business Management
Texas Tech University | Rawls College of Business
Lubbock, TX05.2025
Skills
- Excellent customer service
- Verbal and written communication
- Strong organization abilities
- Time management
- Scheduling and calendar coordination
- Appointment setting
- Data entry accuracy
- Order management
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Microsoft Outlook proficiency
- Professional email and voicemail communication
- Inventory control and parts management
- Computer proficiency
Timeline
Office Assistant
Premier Appliance
05.2019 - 06.2022
Bachelor's Degree - Business Management
Texas Tech University | Rawls College of Business
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