Summary
Overview
Work History
Education
Skills
Timeline
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Katelynn Love

Salisbury,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

CNA

Mount Pleasant Home Health
01.2023 - 09.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Bank Teller

State Employee Credit Union
01.2021 - 11.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.

Cashier

Circle K
05.2019 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

East Rowan High School
Granite Quarry, NC

Skills

  • Effective time management
  • Direct patient support
  • Patient vital signs assessment
  • Empathetic communication
  • Detail-oriented approach
  • Nutritional support
  • Effective multitasking
  • Problem-solving skills
  • Issue resolution
  • Customer engagement
  • Customer complaint resolution

Timeline

CNA

Mount Pleasant Home Health
01.2023 - 09.2024

Bank Teller

State Employee Credit Union
01.2021 - 11.2023

Cashier

Circle K
05.2019 - 12.2022

High School Diploma -

East Rowan High School

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Katelynn Love