Katelynn Ly
Rochester,MN
Summary
Professional in hospitality industry with focus on delivering exceptional customer service and creating welcoming environment. Experienced in preparing and serving wide range of beverages while maintaining cleanliness and organization. Known for team collaboration, adaptability, and strong interpersonal skills.
Overview
2
2
years of professional experience
Work History
Cafe Barista
Cafe Steam
07.2023 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
Front of House Employee
Hot Chip Burger Bar
06.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
No Degree - Biology
Winona State University
Winona, MN06-2028
High School Diploma -
Century High School
Rochester, MN06-2024
Skills
- Reliability and punctuality
- Espresso preparation
- Workplace safety
- Cleanliness maintenance
- Adaptability to change
- Product upselling
- Food safety
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Cafe Barista
Cafe Steam
07.2023 - Current
Front of House Employee
Hot Chip Burger Bar
06.2022 - Current
No Degree - Biology
Winona State University
High School Diploma -
Century High School
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