Katelynn Mack
Shawnee,OK
Summary
Versatile marketing and customer service professional with a rich background in fast food and cafe settings. Known for adaptability and a strong willingness to learn new skills, thrives in dynamic environments and embraces challenges as opportunities for growth. Proficient in various computer applications. Committed to ensuring exceptional customer satisfaction.
Overview
4
4
years of professional experience
Work History
Marketing Coordinator
Kickapoo Casino
Harrah, OK
03.2023 - Current
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in the planning, coordination, and execution of promotional campaigns.
- Assisted in developing content for social media platforms.
- Monitored market trends to identify opportunities for product development or improvement.
- Conducted research on competitors' activities and products to inform strategic decisions.
- Organized events, such as concerts and festivals.
- Analyzed customer feedback to inform product improvements or new offerings.
- Managed relationships with external vendors to ensure successful completion of projects within budget constraints.
- Created reports summarizing performance results against established goals.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Updated databases with customer information collected from various sources.
- Ensured compliance with all applicable laws when executing promotional activities.
- Created daily social media posts to build a robust brand presence on Facebook.
- Assisted with communication strategies and implemented tactics to support business objectives.
- Delivered administrative support services to improve marketing efforts.
- Monitored social media trends and best practices to drive continuous improvement.
- Oversaw development of marketing collateral to meet client needs.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Delivered marketing strategy updates to upper-level management.
- Provided training to new staff members.
- Scouted and recruited third-party suppliers for various occasions.
- Managed arrangement of decorative items.
- Developed strategies and implemented effective promotional events.
- Collaborated with managers and peers, constantly seeking avenues for contributions to the growth of the organization.
- Maintained and managed inventory levels effectively.
- Designed flyers to promote events successfully.
- Coordinated and executed events to acknowledge the contributions of team members.
Ambassador
Kickapoo Casino
Shawnee, OK
09.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Maintained inventory integrity and accuracy to protect company assets.
- Shared feedback and ideas with management to improve processes.
- Conversed with customers to share information about products and services.
- Promoted positive company image through superior customer service experiences.
- Provided customer service support during promotional events or when needed.
Cashier
Wendy’s
Shawnee, OK
04.2022 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Inspected orders to make sure they were accurate before handing them to customers.
- Organized order taking station to ensure efficient workflow.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Assisted in preparing food items such as sandwiches or salads when necessary.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Rotated stock to ensure freshness of products.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Took orders, prepared foods and processed payments in full-service establishment.
- Kept customer and food preparation areas clean and well-organized.
- Restocked workstation with supplies and communicated out-of-stock items to management.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Reviewed contents on food trays to check complete order.
- Verified orders and bagged items for easy transport.
- Mastered point-of-service computer system for automated order taking.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
Snow Cone Artist
Top Notch Gourmet Coffee and Snow Cones
02.2022 - 04.2022
- Prepared and served snow cones to customers in a timely manner.
- Conducted daily cleaning of the equipment used for making snow cones, including blades, hoppers, and spouts.
- Provided customer service by answering questions about flavors, sizes and cost of items.
- Maintained stock levels of syrups and other ingredients used for making snow cones.
- Assisted customers in choosing their desired flavorings for their snow cone order.
- Monitored the quality of all products produced from the machine to ensure they meet customer expectations.
- Adhered to food safety regulations while preparing and serving snow cones to customers.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Managed POS register to complete customer transactions.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Checked temperatures of coffee brewing equipment regularly.
- Followed all safety regulations when handling hot beverages or machinery.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Performed maintenance tasks such as descaling espresso machines and sanitizing surfaces.
- Ensured that beverages were prepared correctly using standardized recipes.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Gave details on coffee blends and preparation descriptions to customers.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Created complex, hand-crafted beverages based upon customer preferences.
Sacker
Firelake Discount Foods
11.2020 - 12.2021
- Followed company policies and procedures regarding safety precautions.
- Reported any discrepancies or issues immediately to supervisor.
- Communicated effectively with co-workers and supervisors.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Bagged customer items in alignment with industry best practices.
- Collected shopping carts from parking lot and returned to store.
- Answered customer questions regarding products and store services.
- Greeted customers to build rapport and increase customer satisfaction.
- Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Assisted with organization and cleaning to maintain tidy store appearance.
- Returned unwanted merchandise to appropriate store shelves.
- Maintained smooth check-out process by frequently replenishing bag supply.
- Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
- Illustrated solid work ethic and commitment through consistent attendance.
- Delivered courteous, prompt service by quickly attending to customer needs and requests.
- Effectively managed disposal of damaged products.
- Gained knowledge and skills through cross-training, enabling me to contribute effectively in diverse areas.
- Conducted training sessions for new employees.
Cashier
Taco Bell
06.2021 - 07.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided quality customer service by adhering to company policies and procedures.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Collaborated with other team members to ensure timely completion of tasks.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Regularly checked inventory levels for restocking needs.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Kept customer and food preparation areas clean and well-organized.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Made and served coffee, tea and fountain drinks.
- Tailored orders to address customer allergies and gluten concerns.
- Ensured cleanliness and sanitation standards were consistently met for dishes
Education
High School Diploma -
Dale High School
01.2022
Skills
- Hard-working
- Works well with others
- Patient
- Flexible
- Punctual
- Dependable
- HTML
- Marketing and advertising
- Event Coordination
- Promotions and Advertising
- Sales and marketing
- Problem-Solving
- Social Media Management
- Customer Engagement
- Product Recommendations
- Writing, editing, and proofreading
- Creative Strategies
- Editing and Proofreading
- Email Blasts
- Facebook and Twitter
- Strategy Development
- Project Management
- Corporate Events Planning
- Public Speaking
- Team Management
- Trend Analysis
- Administrative experience
- Adobe Illustrator
- Adobe Photoshop
- Analysis skills
- B2B sales
- Calendar management
- Canva
- Cash handling
- Communication skills
- Computer networking
- Computer Skills
- Customer relationship management
- Customer support
- Digital marketing
- Driving
- Food service
- Guest relations
- Guest services
- Hospitality
- Leadership
- Marketing
- Microsoft Excel
- Microsoft Office, 2 years
- Microsoft Outlook
- Microsoft Outlook Calendar
- Microsoft Powerpoint
- Microsoft Word
- Negotiation
- Organizational skills
- Personal assistant experience
- Restaurant experience
- Retail sales
- Sales
- Social listening
- Social media management
- Social media marketing
- Software troubleshooting
- Supervising experience
- Technical support
- Telemarketing
- Time management
- Travel planning
- Typing
- Windows
- WordPress
Affiliations
- Robotics
- Taking care of my disabled father
Accomplishments
- Being promoted to coordinator from ambassador after only 6 months.
- graduating highschool early while maintaining a job
- creating posters and flyers for my friends and families businesses
Languages
English
Professional
References
References available upon request.
Timeline
Marketing Coordinator
Kickapoo Casino
03.2023 - Current
Ambassador
Kickapoo Casino
09.2022 - 03.2023
Cashier
Wendy’s
04.2022 - 07.2022
Snow Cone Artist
Top Notch Gourmet Coffee and Snow Cones
02.2022 - 04.2022
Cashier
Taco Bell
06.2021 - 07.2021
Sacker
Firelake Discount Foods
11.2020 - 12.2021
High School Diploma -
Dale High School
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