Katelynn Miller
OS Technologies
Ogden,UT
1
Language
1
Certification
8
years of professional experience
Customer-focused professional with experience spanning appointment setting, telemarketing, sales, warehouse operations, direct support, and high-volume customer service. Skilled in building customer relationships, handling objections, scheduling appointments, processing orders and transactions, managing inventory, and maintaining accuracy under pressure. Consistently delivers reliable service, clear communication, and efficient execution while balancing competing priorities and team goals. Brings a versatile combination of sales, operations, problem-solving, and interpersonal skills developed across fast-paced customer-facing and hands-on environments.
Work History
Appointment Generator
2 Months- Executed high-volume outbound calls to generate leads and qualify potential customers, enhancing sales pipeline.
- Scheduled appointments while maintaining professional, positive customer interactions.
- Applied effective communication and objection-handling techniques to engage prospects and overcome concerns.
- Maintained consistent productivity and worked toward daily performance and appointment-setting goals.
- Achieved daily performance and appointment-setting goals through consistent productivity and efficient time management.
- Cultivated positive customer relationships through professional phone communication and attentive service, fostering customer loyalty.
Warehouse Associate
1 Year 1 Month- Picked, packed, and prepared customer orders to ensure timely delivery in a fast-paced warehouse environment.
- Verified products, quantities, labels, and order details to maintain accuracy and minimize fulfillment errors.
- Organized inventory and restocked shelves to enhance accessibility and support smooth warehouse operations.
- Collaborated with team members to meet daily shipping deadlines, productivity expectations, and operational goals.
- Collaborated with team members to achieve daily shipping deadlines and meet productivity expectations.
- Maintained consistent attention to detail while completing repetitive tasks in a deadline-driven environment.
Direct Support Professional
3 Months- Supported individuals with disabilities in residential and day-service environments while promoting safety, dignity, and independence.
- Facilitated daily living activities, transportation, community integration, and routine tasks to enhance client autonomy.
- Assisted clients with daily living activities, transportation, community integration, and routine tasks.
- Ensured safe, supportive, and structured environment to promote client well-being and dignity.
- Communicated effectively with clients, coworkers, and other members of the support team.
- Exhibited patience, reliability, and professionalism while building strong interpersonal relationships with clients.
Laundry Attendant
7 Months- Processed, washed, folded, organized, and repacked linens for clients and vacation properties.
- Prepared cleaning supply bags for technicians, ensuring timely availability of necessary materials.
- Reorganized inventory systems, enhancing organization and accessibility for faster retrieval.
- Maintained accurate inventory levels and organized supplies to streamline daily operations.
- Prioritized multiple tasks while maintaining attention to detail and quality standards.
Customer Service Representative
1 Year 3 Months- Managed customer calls, processed orders, answered questions, and completed transactions with high accuracy to enhance customer satisfaction.
- Provided professional customer service while efficiently managing multiple customer requests in a fast-paced environment, contributing to overall service quality.
- Coordinated with team members and delivery drivers to support accurate and timely order fulfillment.
- Coordinated with team members and delivery drivers to ensure accurate and timely order fulfillment, improving customer experience.
- Assisted with food preparation while maintaining cleanliness, efficiency, and established food-service procedures.
Cashier/Customer Service
2 Years 1 Month- Processed customer orders and cash transactions with accuracy, ensuring seamless service in fast-paced environment.
- Provided efficient service at the counter and drive-thru, fostering positive guest interactions to enhance overall experience.
- Processed customer orders, cash transactions, and POS transactions accurately in a fast-paced environment.
- Prepared food and beverages according to established procedures and customer requests.
- Delivered friendly service while balancing speed and accuracy, contributing to customer satisfaction and retention.
Education
High School Diploma
Skills
Lead Generation
Prospecting
Appointment Setting
Appointment Scheduling
B2B Sales
Customer Engagement
Client Relations
Customer Retention
Service Excellence
Customer Communication
Verbal Communication
Email correspondence
Live Chat
Telephone reception
Call Answering
Order Processing
Transaction Management
Customer Outreach
Performance Metrics
Data Organization
Microsoft Office
Microsoft Word
Microsoft Excel
CRM Systems
Computer literacy
Social media skills
Digital Outreach
Community engagement
Marketing Communication
Verbal communication
Problem resolution
Decision-making
Organization and time management
Active listening
Calm under pressure
Computer skills
Organizational skills
Critical thinking
Excellent communication
Multitasking Abilities
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Detail-oriented
Problem-Solving
Numeracy
Fundamental math
Collaborative teamwork
Collaboration Techniques
Leadership
Organizational management
Teamwork
Safety practices
Customer Retention
Service Excellence
Service Coordination
Teamwork
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Certification
- Driver's License
- First Aid/CPR Certification
Languages
English
Timeline
Appointment Generator
OS Technologies
03.2026 - 05.2026Read More
Warehouse Associate
ProPack Logistics US, LLC
02.2025 - 03.2026Read More
Direct Support Professional
North Eastern Services
11.2024 - 02.2025Read More
Laundry Attendant
Capital Cleaning SLC, Inc
03.2023 - 10.2023Read More
Customer Service Representative
Domino's
02.2019 - 05.2020Read More
Cashier/Customer Service
Arctic Circle
03.2018 - 04.2020Read More
Olympus High School
High School Diploma
Read More