Katelynn Munoz
Winter Garden
Summary
Detail-oriented professional with extensive experience in high-pressure environments. Expertise in scheduling and managing client relations while leveraging technology to streamline operations. Proven track record of enhancing guest experiences through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Front of House Employee and Baker
Gideon's Bakehouse
Kissimmee
01.2022 - 03.2026
- Processed payment transactions using cash registers and POS systems with precision.
- Resolved customer complaints promptly, maintaining professionalism throughout interactions.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Provided excellent customer service in a fast-paced bakery environment.
- Managed waitlist and communicated wait times accurately to guests.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
Attraction Host
Walt Disney World Resort
Kissimmee
11.2022 - 04.2023
- Ensured positive guest experiences by greeting and welcoming visitors at resort entrances.
- Provided detailed information about park attractions and services to assist guests.
- Managed peak-time guest flow, optimizing operational efficiency.
- Addressed guest inquiries and concerns promptly, maintaining professionalism.
- Monitored ride operations from designated areas, following attraction protocols.
- Enforced safety regulations in ride queues, ensuring guest well-being.
- Performed daily safety inspections on attractions before opening to the public.
- Facilitated safe loading and unloading of rides for all guests.
Front Desk Administrative Assistant
AdventHealth
Ocala
05.2019 - 02.2021
- Efficiently scheduled appointments and maintained calendars for various staff members.
- Verified identities through government-issued IDs or credit card numbers when setting up new client accounts in internal databases.
- Discreetly handled confidential information in compliance with departmental policies and procedures.
- Promptly answered phone calls and routed inquiries to appropriate departments.
- Ensured well-stocked inventory by coordinating office supply management.
- Utilized MS Office applications to prepare essential documents such as letters, memos, reports, and presentations.
Education
Associate of Applied Science - Medical Office Administrator
College of Central Florida
Ocala, FL06-2019
Certificate - Office Management
College of Central Florida
Ocala, FL06-2019
Certificate - Microsoft Office Specialist
College of Central Florida
Ocala, FL12-2018
Skills
- Communication effectiveness
- Detail orientation
- Proficient in computer applications
- Scheduling expertise
- Client relations
- Typing proficiency 45 WPM
References
References available upon request.
Timeline
Attraction Host
Walt Disney World Resort
11.2022 - 04.2023
Front of House Employee and Baker
Gideon's Bakehouse
01.2022 - 03.2026
Front Desk Administrative Assistant
AdventHealth
05.2019 - 02.2021
Associate of Applied Science - Medical Office Administrator
College of Central Florida
Certificate - Office Management
College of Central Florida
Certificate - Microsoft Office Specialist
College of Central Florida