Katelynn Mussman
Corpus Christi,TX
Summary
Dynamic office coordinator with expertise in schedule coordination and client relations, honed at Home Instead. Streamlined communication processes, enhancing service delivery by 20%. Proven ability in office management and staff hiring, fostering a collaborative environment. Adept at implementing procedures to boost operational efficiency and maintain accurate records.
Overview
9
9
years of professional experience
Work History
Office Coordinator
Home Instead
08.2025 - Current
- Coordinated scheduling and appointment management for caregivers and clients.
- Streamlined communication processes between staff, clients, and families to enhance service delivery.
- Assisted in maintaining accurate client records using electronic health record systems.
- Developed and implemented office procedures to improve operational efficiency.
- Collaborated with team members to resolve client issues promptly and professionally.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
Administrative Assistant
Strike LLC
04.2018 - 03.2019
- Assisted in preparing and organizing documents for meetings, enhancing communication flow.
- Supported daily office operations by maintaining filing systems and managing correspondence.
- Collaborated with team members on special projects, fostering a cooperative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Salon Manager
Electric Tan
08.2016 - 04.2018
- Managed daily salon operations, ensuring efficient workflow and exceptional customer service.
- Trained and developed staff on salon procedures and product knowledge to enhance service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction rates.
- Maintained cleanliness and organization of the salon, adhering to health and safety standards.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Education
Certificate - Phlebotomy Training
Coastal Bend College
Beeville, TX02-2024
High School Diploma -
Calallen High School
Corpus Christi, TX05-2015
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Client relations
- Scheduling
- File organization
- Staff hiring
- Documentation and control
- Bookkeeping
Timeline
Office Coordinator
Home Instead
08.2025 - Current
Administrative Assistant
Strike LLC
04.2018 - 03.2019
Salon Manager
Electric Tan
08.2016 - 04.2018
Certificate - Phlebotomy Training
Coastal Bend College
High School Diploma -
Calallen High School
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