Summary
Overview
Work History
Education
Skills
Timeline
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Katelynn Nelson

Montgomery,AL

Summary

Proactive and adaptable professional with a background at Rio Body Wax, adept in front desk management and customer service. Excelled in appointment scheduling and fostering client relationships, enhancing repeat business. Demonstrated strong organizational skills and critical thinking, streamlining operations and improving guest satisfaction.

Experienced with providing excellent customer service and managing front desk operations. Utilizes strong communication skills and organized approach to ensure efficient and welcoming environment for clients. Track record of effectively handling scheduling and administrative tasks to support smooth spa operations.

Overview

5
5
years of professional experience

Work History

Spa Receptionist

Rio Body Wax
01.2024 - Current
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Enforced spa policies, following company procedures at all times.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Server

Sweet Creek
03.2023 - 12.2023
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Stocker Associate

Airmens Attic
01.2020 - 03.2023
  • Kept work areas neat, clean and free from debris.
  • Greeted customers and directed to requested products.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Improved store appearance for better customer satisfaction by maintaining clean and organized displays.
  • Aided in training new associates, contributing to a knowledgeable and cohesive workforce.
  • Greeted store customers and discussed needs.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.

Education

Bachelor of Science - Psychology

Auburn University of Montgomery
Montgomery, AL
05-2028

Skills

  • Appointment Scheduling
  • Strong Organization
  • Telephone support
  • Patience and composure
  • Basic accounting
  • Front Desk Management
  • Professional Demeanor
  • Records Management
  • Customer Service
  • Multitasking
  • Critical Thinking
  • Organizational Skills

Timeline

Spa Receptionist

Rio Body Wax
01.2024 - Current

Server

Sweet Creek
03.2023 - 12.2023

Stocker Associate

Airmens Attic
01.2020 - 03.2023

Bachelor of Science - Psychology

Auburn University of Montgomery

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Katelynn Nelson