Katelynn Nitz
Benton Harbor
Summary
Service-driven hospitality professional with extensive experience in tastings, sales, marketing, and guest engagement. DECA state-level competitor for two years with strong interpersonal, leadership, and presentation skills. Solid background in retail sales and customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Nitz Wines
01.2023 - Current
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to achieve monthly sales targets.
Tasting Room Associate
Chill Hill Winery
06.2020 - 08.2025
- Conducted wine tastings, providing insights on flavor profiles and product knowledge to enhance customer experiences.
- Maintained cleanliness and organization of tasting room, ensuring compliance with health and safety regulations.
- Developed strong relationships with customers, fostering brand loyalty through personalized service and engagement.
- Assisted in training new staff on tasting techniques, product offerings, and customer service standards.
- Monitored inventory levels, performing stock checks to ensure optimal product availability for tastings.
Retail Cashier
Kugel Farms
06.2021 - 10.2024
- Conducted inventory checks regularly, ensuring stock availability and minimizing discrepancies in records.
- Resolved customer inquiries and complaints promptly, maintaining high standards of service excellence.
- Operated POS terminals and cash drawer balancing.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Maintained accurate cash drawer, ensuring financial integrity and trust.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
Education
High School Diploma -
Bridgman Highschool
Bridgman, MI06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Hospitality
- Sales
- Relationship building
- Guest relations
Timeline
Sales Associate
Nitz Wines
01.2023 - Current
Retail Cashier
Kugel Farms
06.2021 - 10.2024
Tasting Room Associate
Chill Hill Winery
06.2020 - 08.2025
High School Diploma -
Bridgman Highschool
DECA State
Competed at the state level in DECA, a national business, marketing, and leadership program that has developed strong presentation skills, public speaking, and interpersonal skills by delivering clear and persuasive communication under pressure.