Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelynn Norris

Neptune City,NJ

Summary

Goal-driven individual working towards a future healthcare career. Six years of experience working with the pubic and ensuring safety. Skilled in communicating with patrons and creating solutions to problems. Committed to great communication and understanding the needs of individuals. Eager to gain experience and learning opportunities for future schooling and jobs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Site Manager/Head Lifeguard

Neptune Township Board of Education
Neptune City, NJ
09.2025 - Current
  • Resolved issues between employees and customers using company policies.
  • Supervised lifeguard team, ensuring adherence to safety protocols and operational procedures.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Lifeguard/Swim Instructor

Neptune Township Board of Education
Neptune City, NJ
11.2020 - 08.2025
  • Monitored swimming activities to ensure safety and compliance with facility regulations.
  • Communicated effectively with patrons regarding pool rules and safety measures.
  • Conducted individual assessments to tailor instruction based on student skill levels.
  • Taught daily swim instruction to students of varying ages and skill levels.
  • Maintained CPR and lifeguard certifications to ensure preparedness for emergency situations during lessons.

Education

Health Sciences

Brookdale Community College
Lincroft, NJ
05-2029

Health Sciences

Brookdale Community College
Lincroft, NJ
05-2029

Skills

  • Problem-solving
  • Conflict resolution
  • Lifeguarding
  • Clear communication
  • Computer skills
  • Customer service

Certification

  • American Red Cross Lifeguard
  • CPR/AED

Timeline

Site Manager/Head Lifeguard

Neptune Township Board of Education
09.2025 - Current

Lifeguard/Swim Instructor

Neptune Township Board of Education
11.2020 - 08.2025

Health Sciences

Brookdale Community College

Health Sciences

Brookdale Community College