KATELYNN NOWLIN

I work at the front of the store which means I work as a cashier, guest service, self checkout and Drive-Up. I am cross trained so I also work as fulfillment, general merchandising, style, and beauty. My main position at Target is Drive-Up. The skills I have for this type of work are.

• Delivered orders to guests' cars efficiently, ensuring prompt service within three minutes.
• Organized and prioritized workflow to ensure order accuracy and timely service.
• Practice effective communication skills, particularly interpersonal, to enhance guest interactions.
• Addressed guest concerns and inquiries through effective communication, enhancing overall guest experience.
• Utilize quick-thinking skills to adapt swiftly to changing situations and guests' needs.
• Applied improvising skills to effectively handle unexpected challenges and guest requests.
• Focus on optimization of workflow processes to enhance efficiency in order fulfillment.
• Utilized logical reasoning to resolve customer problems efficiently.
• Quick problem-solving to make sure we solve all guest problems as calmly and thoroughly as possible.
• Maintained clear communication with colleagues to enhance service delivery.
• Display independence by taking initiative to resolve issues and fulfill responsibilities.
• Performing tasks independently to meet store goals and maintain operational flow.
• Stocked and organized merchandise while efficiently preparing items for Drive-Up, ensuring seamless order fulfillment.
• Demonstrating comprehension of store policies and procedures to ensure compliance.
• Adhering to a set of rules to maintain consistency and quality in service delivery.
• Physical strength

• Managed time effectively to complete cleaning tasks within tight schedules.
• Demonstrated self-sufficiency in executing cleaning duties without supervision.
• Collaborated with colleagues to achieve cleaning objectives.
• Focused on meticulous cleaning to ensure every area met company standards.
• Adhered strictly to cleaning protocols to ensure quality and consistency.
• Communicated effectively with clients to understand their cleaning preferences.
• Executed tasks swiftly while maintaining quality standards in cleaning.
• Performed manual labor in a fast-paced cleaning environment, ensuring thorough and efficient service. Most houses I cleaned were by myself and I would get a couple of hours to do it. The hours depended on the square footage of the house but usually I would get an hour to 3 hours to clean a one to two story house. If the house was bigger then I would be provided co workers as a team effort. Independently, it would be roughly 30 minutes to an hour for each floor but the company wanted it to be done more so within 30 minutes. I would have to follow the CottageCare cleaning procedures for every house. The procedure was step by step and I was provided the cleaning supplies. Executed cleaning tasks for all areas of the house, including vacuuming, dusting, mopping, making beds, and folding toilet paper.

• Scanned merchandise and processed purchases at front end registers.
• Greeted guests and answered checkout and store questions.
• Bagged items and organized guest orders for pickup.
• Developed strong customer service skills by addressing customer issues and providing solutions within authority.
• Built connections with regular customers through effective interpersonal skills.
• Memorized products and their locations to efficiently return items to shelves at the end of shift, ensuring a smooth customer experience.
• Removed spills promptly, swept floors regularly, cleaned cash register daily, and oversaw operations of self-checkout areas.
• Inspected IDs, observed for suspicious activities, and maintained a safe atmosphere.
• Contributed to multiple job functions in different environments.

• Comprehended instructions from coworkers quickly in a fast-paced, high-pressure environment.
• Assembled platters, trays, and buffet displays following catering instructions.
• Organized and secured all items for safe transportation back to the kitchen. and put it back where they are supposed to.
• Since everyone has their own stations or position to do, I've learned how to be a lot more independent. Attention to detail is critical when setting up an event.
• Comprehended instructions from coworkers quickly in a fast-paced, high-pressure environment.
• This position had a lot of varieties of positions you can do such as runner, servers, on site chefs, or floaters.

• Provided the new manager with shortcuts and advice to streamline POS setup and improve order processing.
• Answer calls, take orders, make orders, clean the café, check inventory, customer service, restock, and close the cafe.
• Demonstrated strong interpersonal skills and active listening.
• Managed tasks independently during manager absence.
• Supported various operational tasks.
• Helped brainstorm ideas on what to put on the menu and the specials for the café.
• Organized the food at our stations and cleaned the café.

• Counted and tracked bagels daily to manage inventory levels.
• Took inventory, ordered produce when we were low.
• Took down catering orders and regular cafe orders as well as making/packaging the catering.
• Closed the cafe by closing the register and zeroing out everything.
• Cleaned and organized everything to make the cafe ready for the next day.
• Learned how to manage others in the process.
• Learned how to self manage and how to be independent.
• Learned a lot about leadership and Interpersonal skills as this was my first job.