Katelynn O’Connor
Glendale,AZ
Summary
Organized and motivated professional eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Currently, a Human Resources Specialist offering 1 year of experience in promoting employee retention, ensuring effective communication between departments, and promoting a diverse and inclusive organizational culture. Well-versed in employment regulations as well as, records management requirements. Tech-savvy individual with advanced knowledge of job-related software such as Microsoft and Excel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Hallmark
Glendale, AZ
08.2017 - 11.2017
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Merchandise
Recovery, JCPenney
Phoenix, AZ
04.2019 - 03.2020
- Recovery Team is responsible for correcting any imperfections in merchandise.
- Recovery returns merchandise to its designated area, helps customers find products, retrieves online orders.
E-2
Army
Saint Louis, MI
07.2020 - 11.2020
- General discharge due to Asthma.
Front Desk Cashier
Mr. Goodcents
Glendale, AZ
01.2021 - 05.2021
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures and customer service.
- Organized all register supplies in front end and storage areas.
Front Desk Associate
Hilton Grand Vacations Club
Scottsdale, AZ
05.2021 - 03.2022
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Assistant Front Office Manager
Hilton Grand Vacations
Scottsdale, AZ
03.2022 - Current
- Guided and led office staff to optimize statisfaction to employees and customers.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Monitored office inventory to maintain supply levels.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Created and optimized employee schedules for shift coverage.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Human Resources Specialist
Hilton Grand Vacations Club
Scottsdale, AZ
01.2023 - Current
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Established and generated various reports to verify HR compliance.
- Partnered with senior HR team to communicate company standards and policies.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Worked with department managers to assess needs.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Facilitates a comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
Education
Some College (No Degree) - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- HRIS Applications Proficient
- Procedure Compliance
- Critical Thinking
- Conflict Management
- Proficient in both Microsoft Office and Excel
- Employment Data Tracking
- Employee Orientation
Certification
- Corporate Trainer (OJT), Hilton Grand Vacations - 2022
Timeline
Human Resources Specialist
Hilton Grand Vacations Club
01.2023 - Current
Assistant Front Office Manager
Hilton Grand Vacations
03.2022 - Current
Front Desk Associate
Hilton Grand Vacations Club
05.2021 - 03.2022
Front Desk Cashier
Mr. Goodcents
01.2021 - 05.2021
E-2
Army
07.2020 - 11.2020
Merchandise
Recovery, JCPenney
04.2019 - 03.2020
Cashier/Customer Service
Hallmark
08.2017 - 11.2017
Some College (No Degree) - Human Resources Management
Western Governors University
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