Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelynn Odegaard

Prineville,OR

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable and dedicated customer service professional with extensive experience advocacy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Advocacy position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Advocate Member Service Representative

Lake County Crisis Center
11.2022 - Current
  • Helped large volume of clients every day with positive attitude and focus on client satisfaction.
  • Verified client identification and documentation for compliant transactions.
  • Maintained and managed client files and databases.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Responded to client calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Advertising Manager

Lake County Crisis Center
04.2021 - 09.2022
  • Directed creative process for traditional and online ads.
  • Developed campaigns, led design and tracked results.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Wrote engaging and creative press releases for each promotion.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.

Education

High School Diploma -

Lakeview Senior High School
Lakeview, OR
12.2023

Associate of Arts -

Central Oregon Community College
Bend, OR
12.2023

Skills

  • Customer Service Process Improvement
  • Best Practices Management
  • USA Patriot Act
  • Loss Prevention Goals Monitoring
  • Order and Refund Processing
  • Community Reinvestment Act

Timeline

Advocate Member Service Representative

Lake County Crisis Center
11.2022 - Current

Advertising Manager

Lake County Crisis Center
04.2021 - 09.2022

High School Diploma -

Lakeview Senior High School

Associate of Arts -

Central Oregon Community College
Katelynn Odegaard