Katelynn Oshaughnessy
Reno
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support and healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Summerset Senior Living
06.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the environment.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Supported patients' daily living activities.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Upheld infection control and prevention policies across different patient-facing areas.
Shift Leader Manager
Lamppost Pizza Reno
01.2019 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
Chiropractic Assistant
Affinity Chiropractic
01.2022 - 07.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Optimized inventory management for clinic supplies, ensuring availability and reducing unnecessary expenses.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Education
High School Diploma -
North Star
Reno06.2022
Skills
- Vital signs monitoring
- Patient Observation
- Catheter Care
- ADL support
- Feeding Assistance
- Professional Bedside Manner
- Patient Services
- Emergency Response
- Mobility Assistance
- Infection prevention
- Medical Equipment Operation
- CPR Certification
- HIPAA Compliance
- Patient-focused care
- Certified in CPR
- Empathy and Compassionate Care
- Basic Life Support
- Calm Under Stress
- Attention to Detail
- Emotional and Social Support
- Activities of Daily Living ADL Support
- Family Communication
- Dementia and Alzheimer's knowledge
- Patient relationship building
- First Aid Certification
- Behavior redirection
- Patient Care Technician (PCT)
- Infection control standards
Timeline
Patient Care Technician
Summerset Senior Living
06.2024 - Current
Chiropractic Assistant
Affinity Chiropractic
01.2022 - 07.2022
Shift Leader Manager
Lamppost Pizza Reno
01.2019 - Current
High School Diploma -
North Star
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