Katelynn Parker
Stillwater,OK
Summary
Driven by a commitment to excellence, I honed my skills in health and safety while at Dewey Veterinary Clinic, demonstrating a professional demeanor and a collaborative spirit. My background spans veterinary assistance, patient rehabilitation, and customer service, consistently enhancing service quality and client satisfaction. Skilled in both interpersonal communication and analytical tasks.
Overview
6
6
years of professional experience
Work History
Veterinary Internship
Dewey Veterinary Clinic
2023.05 - Current
- Gained valuable experience and knowledge working directly with a veterinarian in a fast-paced, efficient environment
- Shadowed in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently assisted in performance of lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
Physical Therapy Technician
Bartlesville Physical Rehab
2024.05 - Current
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
Patient Service Associate
Tulsa Bone And Joint
2020.05 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and following HIPPA guidelines.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Trainer
Chick-fil-A
2019.02 - 2021.04
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Education
Degree In Progress - Animal Science, Pre-Veterinary
Oklahoma State Univerity
Stillwater, OK12.2024
High School Diploma -
Dewey High School
Dewey, OK05.2020
Skills
- Anatomy knowledge
- Patient Communication
- Physiology Understanding
- Appointment Scheduling
- Client Relations
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Call Management
Timeline
Physical Therapy Technician
Bartlesville Physical Rehab
2024.05 - Current
Veterinary Internship
Dewey Veterinary Clinic
2023.05 - Current
Patient Service Associate
Tulsa Bone And Joint
2020.05 - Current
Trainer
Chick-fil-A
2019.02 - 2021.04
Degree In Progress - Animal Science, Pre-Veterinary
Oklahoma State Univerity
High School Diploma -
Dewey High School
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