Katelynn Pellegrin
Thibodaux,LA
Summary
Dynamic professional with a proven track record at EyeCare Specialties, adept in medical terminology proficiency and fostering strong relationships. Excelled in enhancing patient care and streamlining processes, demonstrating critical thinking and computer skills. Achieved significant improvements in patient satisfaction and operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Optometric Technician
EyeCare Specialties
03.2023 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Patient Access Representative
Ochsner Family Doctor Clinic
07.2022 - 02.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Paraprofessional
Lafourche Parish School Board
08.2019 - 04.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Optometric Pre-Tester
Chiasson Eyecare
10.2021 - 12.2021
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Paraprofessional
Virtual Academy Of Lafourche
02.2019 - 05.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Playologist
Bayou Country Children's Museum
09.2017 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Education
High School Diploma -
Virtual Academy Of Lafourche
Thibodaux, LA09-2016
Skills
- Work order preparation
- Medical terminology proficiency
- Documentation
- Relationship building
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Administrative support
- Team development
- Critical thinking
- Data entry
- Computer skills
References
Emily Sanchez - 1-985-258-7888
Kari Boudreaux - 1-985-713-6003
Susie Richard - 1-985-859-5070
Ashley Gary - 1-504-415-8752
Timeline
Optometric Technician
EyeCare Specialties
03.2023 - Current
Patient Access Representative
Ochsner Family Doctor Clinic
07.2022 - 02.2023
Optometric Pre-Tester
Chiasson Eyecare
10.2021 - 12.2021
Paraprofessional
Lafourche Parish School Board
08.2019 - 04.2022
Paraprofessional
Virtual Academy Of Lafourche
02.2019 - 05.2019
Playologist
Bayou Country Children's Museum
09.2017 - 04.2018
High School Diploma -
Virtual Academy Of Lafourche
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