Hi, I’m
KATELYNN PUTMAN
Athens,AL
Summary
Dedicated Customer Service professional passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and providing top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build trust.
Overview
5
years of professional experience
Work History
The Orthopaedic Center
Communications Agent
10.2021 - 10.2022
Job overview
- Oversaw master calendar and scheduled appointments for multiple providers according to optimal patient loads and clinician availability
- Responded to incoming and outgoing email communications
- Increased efficiency of office by handling 100+ calls per day
- Adhered to strict HIPAA guidelines to protect patient privacy
- Verified patient insurance & eligibility, demographic, and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Transcribed phone messages and relayed to appropriate personnel
- Performed various administrative tasks by filing, copying and faxing documents
Holly Nails
Nail Technician
06.2018 - 07.2020
Job overview
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Effectively communicated with management about critical customer issues
- Oversaw schedule to manage appointments of new and existing clients
- Registered customer information in database to enable tracking history and maintain accurate records
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events
- Completed consultations with spa guests to determine nail care needs
- Increased repeat client base through effective marketing and customer service
- Collaborated with other members of salon staff to provide amazing client experience
- Recorded weekly supply and inventory needs and made regular orders for replenishment
- Provided clients with advice and education on best nail care practices
- Educated clients on proper use of salon products
- Followed proper safety and sanitation guidelines while performing nail services
Frosty Inn
Cashier
08.2017 - 06.2018
Job overview
- Operated cash register to record transactions accurately and efficiently
- Learned duties for various positions and provided backup at key times
- Handled cash with high accuracy and checked cash for counterfeit bills
- Restocked, arranged, and organized merchandise in front lanes to increase product sales
- Adhered to procedures, rules, and regulations to ensure safe and clean working environment
- Communicated with management in clear and concise manner
- Performed opening & closing duties
- Greeted customers entering store and responded promptly to customer needs
Education
Russellville High SchoolRussellville, AL
High School Diploma
05.2019
Skills
- Insurance & Eligibility Verification
- Appointment Scheduling
- HIPAA Compliance
- Customer Service/Customer Communication
- Inbound Phone Call Management
- Patient Registration
- Telephone Triage
- Clinical Data Entry
- Problem-Solving Skills
- Microsoft Office
- Productivity Management
- Calm and Professional Under Pressure
Timeline
Communications Agent
The Orthopaedic Center
10.2021 - 10.2022
Nail Technician
Holly Nails
06.2018 - 07.2020
Cashier
Frosty Inn
08.2017 - 06.2018
Russellville High School
High School Diploma
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