Katelynn Ralls

Customer Service Cashier

Ampler Burger

02.2024 - Current

Processed customer transactions accurately using point-of-sale systems.
Assisted customers with inquiries, providing information on products and services.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Handled cash and credit transactions securely, ensuring compliance with company policies.
Resolved customer complaints efficiently, contributing to positive service outcomes.
Learned product offerings quickly to provide informed recommendations to customers.
Supported inventory management by restocking shelves and monitoring product availability.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Resolved customer complaints and maintained clean and tidy checkout area.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Developed and managed relationships with customers to increase customer loyalty.
Answered product questions using knowledge of sales and store promotions.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Utilized POS system to handle customer cash and credit card transactions.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.