Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katelynn Resue

Fort Lauderdale

Summary

Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

IATSE Local 500
08.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Front Desk Night Auditor

Home2 Suites By Hilton
11.2022 - 07.2024
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Logged wake-up call requests and set up automatic rings in system.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
  • Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Documented accounts and logs throughout shift to keep up with guest requests.
  • Processed payments securely using the property management system while adhering to strict privacy guidelines.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
  • Balanced hotel accounts and resolved discrepancies.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.

Education

Broward College
Fort Lauderdale, FL

High School Diploma -

South Forsyth High School
Cumming, GA

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Meticulous attention to detail
  • Critical thinking
  • Multi-line phone systems
  • Strong problem solver
  • Tech-Savvy
  • Scheduling
  • Documentation and recordkeeping
  • Microsoft Office Suite
  • Office management
  • Professional communication
  • Dedicated team player
  • Filing and data archiving

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

IATSE Local 500
08.2024 - Current

Front Desk Night Auditor

Home2 Suites By Hilton
11.2022 - 07.2024

Broward College

High School Diploma -

South Forsyth High School

Similar Profiles

CREATE PROFILE
Katelynn Resue