Katelynn Spikes
Nahunta,GA
Summary
Inventive and entertaining performer with strong organizational and public-speaking abilities. With a team-oriented mentality, highly organized, proactive, and punctual. Professional in the hospitality industry with extensive knowledge of the area's history. Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes. Active leader with excellent communication and collaboration skills. Pleasant and outgoing individual who enjoys meeting new people. With hands-on experience, eager to learn new skills and advance knowledge. A real go-getter with strong presentation skills in front of large groups of people. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Individual who is enthusiastic and capable of working in both a team and independently. Looking forward to taking on a new challenge with a successful team. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
8
8
years of professional experience
Work History
Lead Tour Guide
Golden isles horse and carriage company
08.2019 - Current
- Kept visitors and tourists entertained with a variety of props and signs in order to ensure maximum engagement, enjoyment, and lasting memories
- Site evaluations, customer surveys, and team audits were all things I did
- Answered visitors' questions, pointed out overlooked features, and provided additional information about special exhibits so that they were well-informed
- Management recognized me for providing outstanding customer service
- Provided information on locations throughout the island area through narratives, relaying lesser-known stories for interest
- Developed a reputation for punctuality and hard work
- Working with team members and customers to find workable solutions improved operations
- Obtained tickets and fees from individuals and larger groups prior to the start of the tour
- Took customers via horse back on tours on the beach and on carriage tours.
911 Operator
Brantley county E-Z 911
07.2018 - 08.2019
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests
- Routed calls to police, fire, and ambulance services to meet individual call needs
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
- Examined departmental documents to determine how they should be distributed and filed
- Had an excellent attendance record and was always on time for work
- Read the system maps and caller information, and I entered all of the information into the system
- Reduced risks and issues with emergency response by observing public safety field units
- Communicated the most up-to-date information to first responders through electronic means, phone calls, and radio responses
- Increased productivity by ensuring prompt emergency response with no delays in service delivery
- Took basic information from callers and answered calls from an automated routing system
- Took public emergency and non-emergency calls and supervised response prioritization in order to dispatch official units such as police, fire, and EMS in real-time environments.
Corrections Officer
Charlton County Sheriff's Office
05.2016 - 06.2018
- Was in charge of receiving and processing inmates into the institution's custody, which included searching inmates and taking custody of personal property
- Double-checked incoming and outgoing mail for regulatory compliance
- Coordinated with onsite managers, liaison officers, and other outside agencies concerning safety and preventive maintenance
- Scheduled library visits, work assignments, family visits, and counseling appointments for inmates on a daily basis
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility
- Ensured the safety and security of both staff and the general public by employing defensive techniques and physical restraints
- Oversaw inmates' activities during breakfast, lunch, dinner, and recreation time
- Called the police, fire, and EMT services and coordinated with them
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, and cell assessments
- Was in charge of monitoring inmates' compliance and implementing corrective actions during all activities and transfers
- Listened in on staff radio transmissions so that I could respond quickly to directions and emergencies
- Monitored and controlled assigned inmates and operations to reduce internal incidents and rule infractions
- Reduced the risk of behavioral disorders by taking preventative measures
- Was in charge of maintaining order, dealing with emergencies, and enforcing federal and local laws
- Kept track of everything
- Double-checked and secured all of the building's entrances
- Reduced escape attempts, crimes, and other potentially dangerous activities through careful observation and situational awareness
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints
- Managed visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing, and gate-locking procedures while enforcing regulatory compliance
- Was in charge of representing
- Improved operational efficiency by keeping daily shift activity logs up to date.
Education
Some college (No degree) -
Lineworking
Coastal Pines Technical College - Waycross (Main Campus), GANo Degree - Phlebotomy
Coastal Pines Technical College
Waycross, GA05.2024
High School Diploma -
Brantley County High School
Nahunta, GA03.2024
Skills
- Communications
- Administrative support
- Organization
- Handling payments
- Team building
- Customer service
- Special needs clients
- Research
- Planning and coordination
- Transportation and travel
- Problem resolution
- Data Entry
- Medical Testing
- Specimen Preparation
- Paperwork Processing
- Infection Control
- Patient confidentiality
- Specimen labeling
- Patient preparation
- Order of draw
- Equipment Sterilization
Timeline
Lead Tour Guide
Golden isles horse and carriage company
08.2019 - Current
911 Operator
Brantley county E-Z 911
07.2018 - 08.2019
Corrections Officer
Charlton County Sheriff's Office
05.2016 - 06.2018
Some college (No degree) -
Lineworking
No Degree - Phlebotomy
Coastal Pines Technical College
High School Diploma -
Brantley County High School
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