Summary
Overview
Work History
Education
Skills
Timeline
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Katelynn Weaver

Northern Cambria,PA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Dispatcher

Health Ride Plus
Northern Cambria, PA
12.2017 - 09.2022
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Ensured compliance with safety regulations and company policies.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Investigated and resolved customer and vendor issues to retain business.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Prepared daily work and run schedules.
  • Documented services performed, operations information, and dispatch details in system.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Arranged for repairs to restore service and schedules.

Housekeeping Supervisor

Quality Inn Hotel
Ebensburg, PA
06.2014 - 12.2017
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Monitored inventory levels and ordered supplies as necessary.
  • Created and implemented daily cleaning schedules for staff members.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

Crew Leader

West Side Pizza
Ebensburg, PA
06.2011 - 06.2014
  • Trained new hires on job duties, safety protocols, and company policies.
  • Developed work schedules to ensure adequate staffing levels.
  • Ensured compliance with all health and safety regulations.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Maintained accurate records of employee attendance, hours worked, vacation time.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Cambria Heights Senior High School
Patton, PA
05-2010

Some College (No Degree) - Social Work

Lock Haven University of Pennsylvania
Lock Haven, PA

Skills

  • Scheduling
  • Complaint resolution
  • Information Security
  • Account updating
  • Call Management
  • Report Generation
  • Inbound and Outbound Calling
  • Data Entry
  • Staff Training
  • Positive and professional
  • Microsoft Office expertise
  • Clerical Support
  • Problem-solving abilities
  • Adaptive team player
  • Multi-Task Management
  • Microsoft Outlook
  • Dependable & Accountable

Timeline

Dispatcher

Health Ride Plus
12.2017 - 09.2022

Housekeeping Supervisor

Quality Inn Hotel
06.2014 - 12.2017

Crew Leader

West Side Pizza
06.2011 - 06.2014

High School Diploma -

Cambria Heights Senior High School

Some College (No Degree) - Social Work

Lock Haven University of Pennsylvania

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Katelynn Weaver