KATELYNN WILLIAMS

• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
• Delivered customer orders promptly and with attention to accuracy and satisfaction.
• Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
• Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
• Communicated customer needs clearly to kitchen staff for fast, accurate orders.
• Assisted with dining room set up prior to and after service period.

While working at Vivint,

• Assisted call-in customers with questions and orders.
• Responsible for taking inbound calls regarding customers moving needs and processed the transfer of security equipment from home to home
• Worked with team members to resolve advanced billing issues
• Met customer call guidelines for service levels, handle time and productivity.
• Logged call information and solutions provided into internal database.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

While Working for University Inn,

• Balanced hotel accounts and resolved discrepancies.
• Greeted, Registered and assigned rooms to guests of the hotel
• Made and confirmed reservations
• Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
• Helped advise housekeeping staff when rooms had been vacated
• Performed daily inventory for keys and linens and detailed information in audit reports.

As a Front Desk Receptionist at IKIDS Pediatric Dentistry my duties entailed,

• Answered heavy volume phone calls and handled high traffic lobby area
• Scheduled appointments and events
• Resolved customer and guest complaints
• Signed visitors in and out of office
• Maintained and replenished petty cash and checks
• Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
• Managed appointments using Dolphin Management 10.1
• Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• As a Crew Member at Papa Murphy's my duties entailed, Presented cheerful attitude when assisting customers and preparing pizza
• Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
• Complied consistently with food safety and sanitation requirements and Texas Health Department regulations
• Cooked and packaged simple foods like deserts, salads and pizzas
• Monitored the dining area and employee work stations to quickly clean up spills and restock supplies
• Resolved customer complaints, striving to have happy customer every time.