Katelynn Williams

As a Social Media Customer Service Representative, I monitor our company’s social media platforms and assist customers with troubleshooting their cameras, accessories, and accounts via Facebook comments, posts, and Messenger. I also use Zendesk for email and chat support, and occasionally make outbound phone calls for faster resolutions. This role has positioned me at the forefront of customer service, exposing me to a wide range of troubleshooting needs. I've become adept at providing quick, effective solutions and have developed a strong foundation in customer engagement, professionalism, and product knowledge.

As the sole photographer and owner of Millwood Creek Photography, I have approximately eight years of experience in the field. My passion for photography began long before I started my business in 2019. Completely self-taught, I’ve gained my knowledge through hands-on experience and online courses. I edit all my photos using Adobe Photoshop and other applications within the Adobe Creative Suite. I thoroughly research and maintain my equipment—including cameras, lenses, lighting gear, and tripods—to ensure everything is in excellent condition and aligned with my skill level. I strive to deliver high-quality professional content within client-established deadlines. This journey has allowed me to express my creativity, develop a unique editing style that brands my images, and explore diverse avenues to apply my skills.

As a Customer Service Representative, my responsibilities included managing a high volume of inbound calls, problem-solving and troubleshooting for customers, handling numerous tickets and emails, making outbound calls to resolve customer inquiries, and addressing account issues and concerns. Additionally, I temporarily took on an Admin role from mid-October to the end of November, assisting with credit card authorizations and processing payments for customer orders.

As a freelance Stable Hand, my experience includes mucking stalls and maintaining cleanliness, feeding horses and filling water buckets/troughs, preparing hay bags and managing horse turnout, grooming, lunging, and exercising horses, assisting a farrier and administering medication, riding and tacking horses, and cleaning tack and maintaining equipment. I consider myself an intermediate rider and have worked with a variety of horses, including untouched yearlings, fresh-off-the-track thoroughbreds, and rescues.

As a Remote Collector at MNET Health, my responsibilities included answering inbound calls and making outbound calls, notating patient accounts and documenting interactions, assisting patients with their concerns, processing payments, and setting up payment plans. During my time there, I enhanced my communication and computer skills, and developed leadership abilities.

As a Nanny, my day-to-day responsibilities included cooking for and feeding children, cleaning up after children and maintaining other areas of the home, changing diapers and dressing children, bathing and engaging in playtime activities, and facilitating interactive learning experiences. I am passionate about working with children and have experience with all age groups, making me well-equipped in childcare.

As a Sales Associate at Michael Nelson State Farm, my responsibilities included making outbound cold calls, gathering information to generate home and auto insurance quotes, delivering quotes and following up with customers, answering inbound calls and addressing inquiries, and monitoring fellow team members. During my time there, I improved my phone and in-person presence, enhanced my communication and customer service skills, and built greater self-confidence.

As a Front of House Employee at Godfather's Pizza, my responsibilities included answering inbound phone calls and taking orders both over the phone and in person, managing the cash register and processing payments, prepping and making food, as well as serving tables, providing excellent customer service and attending to customer needs, performing basic cleaning tasks, and resolving any problematic situations. This experience taught me valuable customer service skills, time management, and efficiency.