Katelynn Wyman
Summary
Dynamic Assistant Manager with a proven track record, excelling in customer service and team leadership. Enhanced operational efficiency through meticulous cash handling and effective staff training. Known for fostering a positive work environment and resolving customer complaints promptly, ensuring a safe and satisfying dining experience. Professional with strong background in leadership and team management. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Moes Southwestern Grill
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Culvers Franchising System
03.2017 - 07.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
Call Taker
Central EMS
07.2023 - 12.2023
- Monitored call quality metrics consistently, identifying areas for improvement and working towards personal growth goals.
- Contributed to the development of internal resources such as scripts, FAQs, and training materials for better call efficiency.
- Collaborated with other departments as needed to resolve complex issues or provide comprehensive support for customers in need of specialized assistance.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
- Monitored multiple computer screens simultaneously.
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Certificate - Welding And Joining Technology
Chattahoochee Technical College
Jasper, GA05-2025
High School Diploma -
Creekview High School
Canton, GA05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff management
- Multitasking and organization
- Adaptability and flexibility
- Organizational skills
- Professional and courteous
Timeline
Assistant Manager
Moes Southwestern Grill
08.2024 - Current
Call Taker
Central EMS
07.2023 - 12.2023
Assistant Manager
Culvers Franchising System
03.2017 - 07.2024
Certificate - Welding And Joining Technology
Chattahoochee Technical College
High School Diploma -
Creekview High School
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