Katelynne Fliehr
Rochester
Summary
Professional chauffeur and operations assistant bringing high standards and results-oriented approach to client services. Known for reliability and adaptability, consistently delivering seamless and discreet experiences. Emphasizes teamwork and client satisfaction, ensuring smooth, comfortable journey through strong communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Chauffeur & Operations Assistant
Star Transportation
03.2021 - Current
- Flexible team player, I have worked in customer service, dispatch, HR assistant, detailing vehicles, and executive chauffeur
- Provided safe and reliable transportation for high-profile clients, ensuring comfort and confidentiality.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained new chauffeurs on company standards, safety protocols, and customer service excellence.
- Hired new drivers, maintained performance and managed customer service.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
- Developed and implemented process improvements to optimize resource allocation and reduce costs.
- Accomplished multiple tasks within established timeframes.
Host
Blackwoods Bar and Grill
09.2021 - 05.2022
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with kitchen staff to ensure timely food service and accuracy.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and ambiance, ensuring a welcoming environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Sales Associate
Buckle
10.2019 - 03.2021
- Provided exceptional customer service, enhancing shopping experience and fostering repeat business.
- Assisted in visual merchandising, ensuring product displays were appealing and aligned with brand standards.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and reduce shrinkage.
- Trained new sales associates on company policies, product knowledge, and effective sales techniques.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Pine Island High School
Pine Island, MNHigh School Diploma - Nursing
Rochester Community And Technical College
Rochester, Minnesota, MN05-2027
Skills
- Advanced driving techniques
- Customer service
- Problem-solving
- Critical thinking
- Organizational development
- Company policies
Certification
- PAX Customer Service certificate - 03/24
- PAX Advanced Personal Presentation - 03/25
- PAX Advanced Customer Service - 03/25
- PAX Defensive Driving - 03/25
- PAX Keys to Success Keep All Communication Professional - 03/25
- PAX Keys to Success - Your Uniform Consists of - 03/25
Languages
English
Native or Bilingual
Timeline
Host
Blackwoods Bar and Grill
09.2021 - 05.2022
Executive Chauffeur & Operations Assistant
Star Transportation
03.2021 - Current
Sales Associate
Buckle
10.2019 - 03.2021
High School Diploma -
Pine Island High School
High School Diploma - Nursing
Rochester Community And Technical College