KATELYNNE NARLOCK
Rockford,MI
Summary
Experienced and certified Epic Trainer Analyst with over five years of hands-on expertise in EpicCare Inpatient, Inpatient Rehab, and system training environment build. Known for delivering high-impact, user-centered training and supporting four successful hospital implementations, including leading a Super User program and managing biannual Epic upgrades. Former educator with six years of classroom teaching experience, bringing strong communication, public speaking, and curriculum development skills to every training session. Entrepreneurial and resourceful, with a proven track record of managing complex projects, improving training programs, and building user confidence in fast-paced healthcare environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Epic Principal Trainer/EMR Trainer Analyst
Covenant HealthCare
01.2020 - Current
- Epic Certifications: EpicCare Inpatient Clinical Documentation, Inpatient Clinical Documentation Principal Trainer, Inpatient Rehab, Training Environment Build.
- Design and deliver Epic training programs for inpatient clinical staff across multiple modules, including EpicCare Inpatient and Inpatient Rehab.
- Led the Super User Program for a hospital installation, coordinating training and go-live support to ensure end-user readiness.
- Supported four hospital installations, collaborating with analysts and operational leaders to validate build, facilitate training, and ensure a smooth transition.
- Directed biannual Epic upgrade training efforts, updating curriculum, communications, and education plans for system-wide rollout.
- Revamped organizational training resources, introducing new templates, workflows, and instructional strategies that enhanced engagement and consistency.
- Built and maintained multiple Learning Home Dashboards, curating personalized resources to streamline user access to tools, tip sheets, and training content.
- Partner with application analysts to support integrated workflows, perform system build and validation tasks, and align training with technical configurations.
- Utilize certified skills in Training Environment Build to develop and manage realistic training environments for hands-on learning.
- Provide post-go-live support, retraining, and coaching to drive user adoption and system optimization.
Owner and Instructor
H+H Baking Co.
11.2020 - Current
- Built a thriving home-based baking and education business from the ground up, juggling product design, curriculum development, social media marketing, and customer service — all as a one-woman show.
- Teach high-demand cookie decorating and sourdough bread classes for beginners and hobby bakers, combining hands-on instruction with a warm, engaging teaching style.
- Consistently receive rave reviews for clarity, creativity, and public speaking skills — praised for making complex baking processes feel approachable and fun.
- Lead with adaptability and drive, growing the business during a volatile time by building trust, a loyal customer base, and a strong local following.
- Sell custom-designed cookie cutters, embroidery kits, and digital resources via Etsy and Instagram, expanding product offerings based on customer needs and trends.
- Plan, market, and fill sold-out classes through promotion, authentic community engagement, and strategic content creation.
- Maintain all backend operations — from inventory and finances to web presence and customer relations — while balancing quality, growth, and innovation.
First Grade Teacher
Vanguard Charter Academy
01.2018 - 01.2020
- Implement policies and procedures for efficient classroom operations, and successfully manage and plan student activities using positive behavior incentives and engaging, hands-on lessons.
- Rated Exemplary on educator evaluations in regard to building positive relationships, physical environment, student behavior and moral focus, instructional alignment, differentiated planning, cognitive engagement, personalized instruction, and actionable feedback.
- Work with students who were diagnosed with learning disabilities, mild to moderate cognitive impairments, and emotional and behavioral disorders.
- Focus on building long term relationships with existing and previous students, families, and staff using constant communication.
- Created cross-curricular learning objectives to focus on content mastery, retention, and thinking skills.
- Utilized data-driven instruction to identify areas of need for individual students and adjust teaching methods accordingly.
Realtor
Berkshire Hathaway Home Services
09.2016 - 05.2019
- Served as a teammate in hybrid role of Buyer’s Agent and Selling Agent on top 3 team in Michigan for Berkshire Hathaway generating $40 M annually in volume.
- Responsible for lead generation, prospect conversion, contract/document preparation and social media content and creation resulting in 25% yearly growth and $3.56 M in total sales.
- Excellent knowledge of current and future market trends, by analyzing and forecasting market indicators in the Grand Rapids market such as population growth, local GDP, and current fluctuations in job markets and housing demands
- Gained complete and implementational knowledge of federal and local real estate law, including compliance regulations
Special Education Paraprofessional
Vanguard Charter Academy
11.2015 - 01.2018
- Assessed student performance to ascertain individual ability and need; then generated a plan tailored to individual student learning and ability.
- Maintained, analyzed and coded a daily log of all behaviors and lead discussion with team to resolve and discuss triggers and motivation behind behaviors.
- Communicated with supervising instructional staff and support personnel to assists with evaluating process and implementation of IEP objectives.
Wardrobe Consultant/Customer Service Associate
Men’s Wearhouse
07.2011 - 09.2016
- Genuinely consulted with customers building lifelong relationships by providing constant attention and communication.
- Contributed to store sales goals by creating motivational contests and by obtaining personal sales over $4k using specific sales strategies.
Long-Term Substitute Teacher
Vanguard Charter Academy
08.2015 - 11.2015
- Effectively started the school year by planning and following strategic plans for classroom routines and procedures.
Apparel Manager
Dunham’s Sports
11.2013 - 08.2014
- Successfully lead a team of 20 employees focusing on reducing shrink and daily business operations.
- Drove overall store sales with strategic weekly visual merchandising catering to specific trends and unique market dynamics.
- Provided fast, responsive solutions to customer problems to avoid negative impact.
Operations Manager
Charlotte Russe
10.2010 - 07.2011
- Proactively tracked and analyzed sales data in regard to ADS, daily/weekly/quarterly/yearly sales to date, e-mail percentages and people tracker then strategically planned based on data to improve sales and overall customer satisfaction.
- Motivated and developed employees to their utmost potential by coaching them through data analysis, problem solving and all new promotions and merchandise that entered the store.
Education
Bachelor of Science - Education
Western Michigan University
12.2014
Skills
- Business Development and Analysis
- Problem Solving
- Organizational Effectiveness
- Project Management
- Relationship Building
- Creativity
- Train-the-trainer programs
- Adult learning principles
- Critical thinking
- Instructional strategies
- Training program development
- Teamwork and collaboration
Certification
- EpicCare Inpatient Clinical Documentation
- EpicCare Inpatient Clinical Documentation Principal Trainer
- Training Environment Build
- Inpatient Rehab
Timeline
Owner and Instructor
H+H Baking Co.
11.2020 - Current
Epic Principal Trainer/EMR Trainer Analyst
Covenant HealthCare
01.2020 - Current
First Grade Teacher
Vanguard Charter Academy
01.2018 - 01.2020
Realtor
Berkshire Hathaway Home Services
09.2016 - 05.2019
Special Education Paraprofessional
Vanguard Charter Academy
11.2015 - 01.2018
Long-Term Substitute Teacher
Vanguard Charter Academy
08.2015 - 11.2015
Apparel Manager
Dunham’s Sports
11.2013 - 08.2014
Wardrobe Consultant/Customer Service Associate
Men’s Wearhouse
07.2011 - 09.2016
Operations Manager
Charlotte Russe
10.2010 - 07.2011
Bachelor of Science - Education
Western Michigan University
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