Katelynne Serviss
Corpus Christi,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Project Manager
BoundLys Creations
01.2024 - Current
- Manage the full lifecycle of product creation and release, including coordination of restocks, custom orders, and seasonal product lines.
- Oversee customer service across platforms, ensuring timely updates, issue resolution, and delivery tracking.
- Maintain branding consistency through social media strategy, scheduling, and engagement.
- Conduct inventory audits and manage internal restocking processes to maintain product availability.
- Utilize digital tools to track sales performance and operational benchmarks.
- Assisted with building the bfrom the g
Recruitment Specialist
Insperity
08.2024 - 03.2025
- Led recruitment strategies for multiple roles, including pipeline development and applicant screening.
- Planned and executed school-based and community recruitment events to grow organizational presence.
- Developed DEI-focused outreach and retention strategies; tracked progress in Salesforce and Looker.
- Managed onboarding tasks and ensured documentation compliance.
- Collaborated with hiring teams to improve candidate experience and retention outcomes.
Lead Optometric Technician / Receptionist
Pak Family Eye Care
05.2022 - 07.2024
- Performed advanced pre-testing and diagnostic procedures; ensured accurate medical documentation.
- Trained and supported new staff on procedures, safety, and customer service protocols.
- Managed front-desk operations including insurance verification, scheduling, and payment processing.
- Acted as primary liaison between patients and providers for ongoing care coordination.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
General Merchandise / Asset Protection
Target
07.2019 - 07.2024
- Maintained planogram accuracy and assisted with inventory audits and loss prevention.
- Supported store leadership during emergency response scenarios and seasonal campaigns.
- Resolved problems, improved operations and provided exceptional service.
- Trained new associates in merchandising, guest services, and store policies.
- Developed and maintained courteous and effective working relationships.
- Wrote reports for internal and external crime or theft.
Dog Care Specialist
Austin Pets Alive!
10.2021 - 05.2022
- Delivered animal enrichment, behavior documentation, and basic medical support.
- Collaborated with clinic staff and foster teams to promote animal wellness and adoption readiness.
- Maintained clean and safe environments, ensuring health compliance standards.
- Assisted in behavior evaluations and care planning for long-term residents.
- Engaged with the community on a regular basis to promote animal adoption and community outreach.
- Managed inventory and helped with donations.
Receptionist
Lone Tree Dental
08.2020 - 01.2021
- Managed patient flow, verified insurance benefits, and generated treatment estimates.
- Coordinated appointment scheduling and daily office operations.
- Supported billing and documentation efforts for insurance claims and patient records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Accounts Receivable / Administrative Assistant
Collins Door and Hardware
07.2019 - 08.2020
- Generated and submitted invoices, processed payments, and reconciled financial records.
- Supported internal reporting, file maintenance, and general administrative needs.
- Maintained customer records and handled communications with contractors and clients.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assistant Kennel Manager
Boyd Lake Veterinary Center
09.2017 - 07.2019
- Supervised kennel operations, staff scheduling, and daily animal care routines.
- Administered medication and collaborated with vet technicians for accurate treatment delivery.
- Trained new staff on care protocols, safety procedures, and cleaning standards.
- Interacted with pet owners to review care routines and answer behavioral concerns.
- Cared for over 100 dogs and cats at one time during their boarding or daycare stay.
Program Staff
High Valley Community Center
09.2012 - 09.2017
- Facilitated after-school programs, academic tutoring, and youth mentorship.
- Organized community events and tracked student participation and performance.
- Supported program development with educational activities and group engagement.
- Built strong relationships with students, parents, and community stakeholders.
- Provided a safe, educational, and fun environment for all children and teens in attendance.
Education
Associate of Science - Biology
Adams State University
Alamosa03-2016
Skills
- Systems implementation
- Workforce training
- Project development
- Feasibility analysis
- Staff training and motivation
- Inventory Management
- Customer Relations
- Financial administration
- Crisis management
- Performance analysis
- Task delegation
- Insurance processing
Timeline
Recruitment Specialist
Insperity
08.2024 - 03.2025
Project Manager
BoundLys Creations
01.2024 - Current
Lead Optometric Technician / Receptionist
Pak Family Eye Care
05.2022 - 07.2024
Dog Care Specialist
Austin Pets Alive!
10.2021 - 05.2022
Receptionist
Lone Tree Dental
08.2020 - 01.2021
General Merchandise / Asset Protection
Target
07.2019 - 07.2024
Accounts Receivable / Administrative Assistant
Collins Door and Hardware
07.2019 - 08.2020
Assistant Kennel Manager
Boyd Lake Veterinary Center
09.2017 - 07.2019
Program Staff
High Valley Community Center
09.2012 - 09.2017
Associate of Science - Biology
Adams State University
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