Summary
Overview
Work History
Education
Skills
Arabic
Timeline
Generic

Katelynne Weeks

Katy,TX

Summary

Dedicated and customer-centric professional with over 10 years of guest service experience. Proven track record of resolving challenges and ensuring customer satisfaction through meticulous attention to detail. Seeking a dynamic opportunity to showcase ambition and contribute to knowledge acquisition in a thriving company.

Overview

11
11
years of professional experience

Work History

Associate/ Slam Operator Lead

Amazon FC
11.2021 - Current
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Provided on-the-job training to newly hired workers and team members.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.

Patient Engagement Rep

Altus Ace
11.2020 - 10.2021
  • Maintained heavy outbound call volume
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Administrative Assistant

EOSG
09.2019 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured timely completion of projects with diligent task prioritization and followup.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration.
  • Organized office events such as holiday parties or team-building activities
  • Built and maintained excellent customer relationships through timely response to inquiries
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system and entered data to maintain document compliance

Property Management Administrative Assistant

H.L. General Contractors
01.2014 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Enhanced tenant satisfaction with prompt resolution of maintenance requests and clear communication.
  • Collected and processed rent checks using in office banking system
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated vendor relations for improved service delivery and monitoring performance metrics for optimal results.
  • Prepared and maintained accurate property listings

Education

Associate Degree -

Borough of Manhattan Community College
01.2019

Skills

  • Microsoft Office
  • Outlook
  • Propertyware
  • Athena
  • Rodeo
  • ShipApp
  • Interpersonal Communication
  • Problem-Solving
  • Critical Thinking
  • Attention to Detail
  • Organizing
  • Troubleshooting

Arabic

Intermediate

Timeline

Associate/ Slam Operator Lead

Amazon FC
11.2021 - Current

Patient Engagement Rep

Altus Ace
11.2020 - 10.2021

Administrative Assistant

EOSG
09.2019 - 09.2020

Property Management Administrative Assistant

H.L. General Contractors
01.2014 - 01.2018

Associate Degree -

Borough of Manhattan Community College

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Katelynne Weeks