Katelynn Xitlalic Calvillo
Fort Worth,TX
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted leader with strong communication, interpersonal and planning abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Chick-fil-A
09.2022 - 05.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
Hostess
Uncle Julios
08.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Filling Clerk
United Refrigeration
05.2021 - 08.2021
- Examined, categorized, and sorted incoming documents.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded to internal and external requests for information.
- Added and updated records with current materials.
Administrative Assistant
Sierra Mechanical Services LLC
08.2018 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Education
Business Administration And Management
Tarrant County College District
Fort Worth, TXBusiness Management
University of Arkansas, Fayetteville
Fayetteville, ARHigh School Diploma -
Fossil Ridge High School
Keller, TX08.2022
Skills
- Equipment Preparation
- Detail Oriented
- Dependable
- Bilingual (Spanish, English)
- Food and Beverage Experience
- Staff Assignments
- Recordkeeping Compliance
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Chick-fil-A
09.2022 - 05.2023
Hostess
Uncle Julios
08.2021 - 01.2022
Filling Clerk
United Refrigeration
05.2021 - 08.2021
Administrative Assistant
Sierra Mechanical Services LLC
08.2018 - 03.2021
Business Administration And Management
Tarrant County College District
Business Management
University of Arkansas, Fayetteville
High School Diploma -
Fossil Ridge High School
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