Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kate Mercado

Chesapeake,VA

Summary

Adaptable hardworking individual with expertise in safe and sanitary food preparation, handling money and processing transactions, and keeping merchandise stocked. Dedicated to resolving issues while maintaining outstanding customer service and sales abilities.

Overview

2
2
years of professional experience

Work History

Crew Member

Bergey's Breadbasket
05.2023 - 08.2023
    • Worked front counter and other areas within the establishment.
    • Worked well with teammates and accepted coaching from management team.
    • Took orders, prepared orders and drinks, and collected payments.
    • Cleaned and maintained all areas of the establishment to promote clean image.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Became familiar with products to answer questions and make suggestions.
    • Stocked shelves to organize aisles in assigned department.
    • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
    • Collaborated with team members to complete orders.

Hostess

Off The Hook Seafood Market Steamer & Raw Bar
01.2023 - 04.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Front of the House Crew Member

Chick-fil-A
02.2022 - 06.2022
    • Worked front counter, drive-thru and other areas.
    • Took orders, prepared meals, and collected payments.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Prepared products following restaurant, health, and safety standards and procedures.
    • Trained new team members on procedures, customer service, and sales techniques.
    • Operated cash register to ring up final bill and process various forms of payment.
    • Packaged menu items into bags or trays and placed drink orders into carriers.
    • Stocked shelves to organize aisles in assigned department.
    • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
    • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
    • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Cashier

Walgreens
08.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

M.D. - Biology

Old Dominion University
Norfolk, VA
05.2027

High School Diploma -

Hickory High School
Chesapeake, VA
06.2023

Skills

  • Customer Engagement
  • Inventory Restocking
  • Food Preparation
  • Beverage Preparation
  • Drive-Thru Operations
  • Flexible Schedule
  • Interactive Communication Skills
  • Problem-Solving
  • Time Management
  • Equipment Maintenance
  • Store Opening and Closing
  • Cleaning

Timeline

Crew Member

Bergey's Breadbasket
05.2023 - 08.2023

Hostess

Off The Hook Seafood Market Steamer & Raw Bar
01.2023 - 04.2023

Front of the House Crew Member

Chick-fil-A
02.2022 - 06.2022

Cashier

Walgreens
08.2021 - 12.2021

M.D. - Biology

Old Dominion University

High School Diploma -

Hickory High School

Similar Profiles

CREATE PROFILE
Kate Mercado