KATENA HART

Load Out/ Inventory Clerk: Performs all general clerical functions daily for Terminal manager and staff to include but not limited to perform yard duties including yard checks, driver support, etc.

• Communicated with customers and employees to answer questions or explain information.
• Assisted customers with inquiries and complaints in a professional manner.
• Answered phones in a courteous manner while providing excellent customer service.
• Performed data entry tasks to update customer accounts records.
• Verified accuracy of all paperwork prior to submission for processing.
• Supported office clerical functions using word processing and other software, email and office machines.
• Organized and maintained filing systems for confidential documents.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Utilized computer software programs to create reports, labels, forms.
• Scanned documents into digital formats ensuring accuracy of content.
• Organized physical files on an ongoing basis to ensure efficient retrieval times.
• Performed data entry and recordkeeping tasks to track company correspondence and updates.
• Managed multiple projects simultaneously while meeting tight deadlines.
• Generated daily reports of sales activity for management review.
• Answered telephones, directed calls, and took messages.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Operated photocopiers and scanners, facsimile machines and personal computers.

• Provided support in developing training materials for new employees.
• Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
• Coordinated with various departments to ensure smooth transition into the organization.
• Oversaw necessary onboarding activities, addressing questions to speed up process.
• Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
• Developed and implemented onboarding plans for new hires.
• Created orientation checklist and reviewed with new hires.
• Identified areas for improvement within the current onboarding program.
• Assessed new hires for compliance with company, state and federal requirements.
• Maintained applicant profiles and information in applicant tracking system.
• Planned and presented training and mentoring to new team members.
• Worked with teammates to create human resources departmental strategies and team goals.
• Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
• Conducted orientation sessions to introduce company policies and procedures.
• Facilitated communication between managers and new employees throughout the onboarding process.
• Organized and maintained confidential records for office employee files, health records and protected information.
• Monitored progress of new hires throughout their first year of employment.
• Aided communication between candidate and hiring manager, reaching out to candidates directly.
• Provided guidance on benefits enrollment and payroll setup.
• Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
• Generated and updated intranet information and resources for teams.
• Communicated with applicants to maintain engagement during recruiting.
• Created a system for tracking performance metrics during onboarding process.
• Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.
• Hired employees and processed hiring-related paperwork.
• Sourced, qualified and conducted screening interviews with job candidates.
• Informed job applicants of duties and responsibilities, compensation, and benefits.
• Scheduled or conducted new employee orientations.
• Prepared or maintained employment records using human resources management system software.
• Analyzed employment-related data and prepared reports.
• Addressed harassment allegations, work complaints or other employee concerns.
• Conferred with management to develop or implement personnel policies or procedures.

• Maintained accurate records of customer interactions in the ticketing system.
• Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
• Collaborated with other departments within the organization to resolve escalated issues from customers quickly.
• Provided technical support and customer service to internet customers via phone, email, and chat.
• Diagnosed and resolved internet connectivity issues for customers in a timely manner.
• Researched solutions to customer inquiries using available resources.
• Performed system upgrades on customer equipment as needed.
• Ensured compliance with company policies and procedures when providing technical assistance.
• Responded promptly to customer inquiries regarding their internet service.
• Assisted with installation of software applications related to the internet services provided by the company.
• Developed scripts and procedures to automate routine tasks associated with supporting internet services.
• Participated in planning meetings and brainstorming sessions geared towards improving overall efficiency of operations within the department.
• Worked closely with engineering teams during product rollouts or launches for troubleshooting any unexpected issues that arise.
• Educated customers on how to use their internet service more efficiently.
• Maintained positive working relationship with fellow staff and management.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Performed variety of clerical and administrative duties pertaining to on-site support.