Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Katie North

LANCASTER

Summary

High-performing dental operations professional with several years of experience driving improvements in practice efficiency, profitability, and team development. Proven track record in managing dental office operations, enhancing patient experience, and ensuring compliance with industry regulations. Skilled in leading cross-functional teams, optimizing workflows, and implementing business strategies in fast-paced, multi-provider dental environments. Resourceful project manager and compliance specialist committed to operational accuracy, revenue growth, and clinical excellence.

Overview

10
10
years of professional experience

Work History

Operations Manager

Aspen Dental
Newark
04.2024 - Current
  • Oversaw all aspects of office operations to support clinical excellence and deliver an exceptional patient experience.
  • Completed a leadership and business training program.
  • Recruited, trained, and managed a high-performing team, fostering a collaborative and patient-focused environment.
  • Consulted with patients on treatment plans and financial options, verified insurance, and ensured compliance with regulatory and dental board standards.
  • Analyzed profit and loss statements, aligned sales strategies with business goals, and implemented initiatives to drive revenue growth and operational efficiency.
  • Led daily team huddles to set expectations, improve communication, and optimize performance.
  • Recognized for strong leadership, data-driven thinking, and the ability to motivate and inspire other

OPERATIONS MANAGER

ULTA BEAUTY
05.2023 - Current
  • Train new hires in SOP's and POS systems while promoting company culture.
  • Create an environment that fosters growth by coaching and succession planning.
  • Managing supply inventory and ordering process while maintaining budget.
  • Minimize company loss with training loss prevention and filing theft reports.
  • Utilize systematic organization to maximize productivity and cleanliness.
  • Lead inventory control, price adjustments, planograms, and ad set process.
  • Review, analyze and react to financial and operating reports.
  • Perform makeup applications, skincare analysis and product demonstrations.

LEARNING MANAGER

FLOOR & DECOR
02.2022 - 02.2023
  • Train new hires in SOP both in individual and group settings including virtual.
  • Travel to new store openings to support and train the new team.
  • Tracking expenses and budget to maintain P&L.
  • Responsible for time keeping logs and scheduling of store.
  • Process payroll and track accruals for all associates in store.
  • In charge of hiring for all positions within the store.
  • Help to create budget for departments and overall store for each year.
  • Responsible for ordering all supplies needed.
  • Maintain high levels of organization and safety standards.
  • Forklift, Reach, Stock picker, & Electric pallet jack certified.
  • Manage multiple departments inventory and sales numbers.
  • Design projects for customers and coach associates on customer service.
  • Track sales and encourage growth in underperforming departments.
  • Competent in building store displays, teaching build classes for customers.
  • Active in the first Women in Leadership program at Floor & Decor.
  • Work with management team to go through Clifton Strengths Assessment to develop both DM's and ADM's.

OPERATIONS MANAGER

FLOOR & DECOR
08.2021 - 02.2022
  • Train new hires in SOP both in individual and group settings including virtual.
  • Travel to new store openings to support and train the new team.
  • Tracking expenses and budget to maintain P&L.
  • Responsible for time keeping logs and scheduling of store.
  • Process payroll and track accruals for all associates in store.
  • In charge of hiring for all positions within the store.
  • Help to create budget for departments and overall store for each year.
  • Responsible for ordering all supplies needed.
  • Maintain high levels of organization and safety standards.
  • Forklift, Reach, Stock picker, & Electric pallet jack certified.
  • Manage multiple departments inventory and sales numbers.
  • Design projects for customers and coach associates on customer service.
  • Track sales and encourage growth in underperforming departments.
  • Competent in building store displays, teaching build classes for customers.
  • Active in the first Women in Leadership program at Floor & Decor.
  • Work with management team to go through Clifton Strengths Assessment to develop both DM's and ADM's.

DEPARTMENT MANAGER

FLOOR & DECOR
08.2019 - 08.2021
  • Train new hires in SOP both in individual and group settings including virtual.
  • Travel to new store openings to support and train the new team.
  • Tracking expenses and budget to maintain P&L.
  • Responsible for time keeping logs and scheduling of store.
  • Process payroll and track accruals for all associates in store.
  • In charge of hiring for all positions within the store.
  • Help to create budget for departments and overall store for each year.
  • Responsible for ordering all supplies needed.
  • Maintain high levels of organization and safety standards.
  • Forklift, Reach, Stock picker, & Electric pallet jack certified.
  • Manage multiple departments inventory and sales numbers.
  • Design projects for customers and coach associates on customer service.
  • Track sales and encourage growth in underperforming departments.
  • Competent in building store displays, teaching build classes for customers.
  • Active in the first Women in Leadership program at Floor & Decor.
  • Work with management team to go through Clifton Strengths Assessment to develop both DM's and ADM's.

TRAINING GENERAL MANAGER

RAISING CANE'S/RCO LIMITED
06.2017 - 08.2019
  • Consistently met P&L goals and increased SRS. Placing in top 3 of stores regularly.
  • Manage labor, hire, and train staff of up to 60 crew members.
  • Manage training of all levels of managers both internal and external.
  • Promote managers beneath me and crew members to management.
  • Create and maintain store organizational systems.
  • Process payroll and timekeeping for entire restaurant.
  • Maintain levels of sanitation and safety standards to pass corporate inspections and local health inspections.

TRAINING GENERAL MANAGER

PANERA BREAD/COVELLI
03.2015 - 03.2017
  • Consistently met numbers on Food Cost goals and placed in the top 3 of the 54-store region. Keep updated logs for accounting. Trained directly with Director of P&L.
  • Manage labor, hire, and train staff of up to 40 associates. Trained new managers.
  • Trained new markets on corporate standards.
  • Responsible for time keeping logs and scheduling of store.
  • Handle all invoices, work orders and HR paperwork.
  • Maintain levels of sanitation and safety standards to pass audits.
  • Responsible for ordering all supplies needed and balancing inventory.

Education

PHLEBOTOMY -

OHIO SCHOOL OF PHLEBOTOMY
OH
04.2017

MASSAGE THERAPY -

EVEREST INSTITUTE
01.2007

Skills

  • Training
  • Administrative
  • Customer Service
  • Operations
  • Management
  • Employee development
  • Accounts Payable & Receivable
  • Microsoft Office Suite
  • Inventory management
  • Project management
  • Team building

References

Available upon request.

Timeline

Operations Manager

Aspen Dental
04.2024 - Current

OPERATIONS MANAGER

ULTA BEAUTY
05.2023 - Current

LEARNING MANAGER

FLOOR & DECOR
02.2022 - 02.2023

OPERATIONS MANAGER

FLOOR & DECOR
08.2021 - 02.2022

DEPARTMENT MANAGER

FLOOR & DECOR
08.2019 - 08.2021

TRAINING GENERAL MANAGER

RAISING CANE'S/RCO LIMITED
06.2017 - 08.2019

TRAINING GENERAL MANAGER

PANERA BREAD/COVELLI
03.2015 - 03.2017

PHLEBOTOMY -

OHIO SCHOOL OF PHLEBOTOMY

MASSAGE THERAPY -

EVEREST INSTITUTE

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