Katera Bristol
Asheville,NC
Summary
Proven track record of enhancing guest experiences at Holiday Inn through exceptional service and problem-solving skills. Expert in forklift operation and materials handling, demonstrated by efficient order picking and inventory management. Achieved significant improvements in guest satisfaction and operational efficiency, leveraging both customer service and housekeeping expertise.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Holiday Inn
12.2023 - 06.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Warehouse Forklift Operator
OceanX
06.2023 - 12.2023
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Housekeeping Aide
Stonecreek Health and Rehabilitation
11.2021 - 05.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Education
High School Diploma -
Asheville High School
419 Mcdowell St Asheville06.2018
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Housekeeping
- Truck loading and unloading
- Forklift Operation
- Materials Handling
- Order Picking
Timeline
Front Desk Agent
Holiday Inn
12.2023 - 06.2024
Warehouse Forklift Operator
OceanX
06.2023 - 12.2023
Housekeeping Aide
Stonecreek Health and Rehabilitation
11.2021 - 05.2023
High School Diploma -
Asheville High School
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