Katera Carolina
Philadelphia,PA
Summary
Organized and dedicated coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Property Management Coordinator
OCF Realty LLC
03.2023 - Current
- Collaborated with the maintenance and coordinator teams to develop long-term plans for property improvements and renovations.
- Streamlined property management processes for increased efficiency and costeffectiveness.
- Administered operations to handle needs of more 3,000 tenants across 1,800 property units.
- Implemented streamlined communication systems between tenants, staff, and vendors for efficient problem resolution.
- Enhanced tenant satisfaction by promptly addressing maintenance issues and coordinating repairs.
- Maintained accurate financial records with diligent tracking of rent payments, expenses, and budgets.
- Ensured timely completion of routine maintenance tasks, preserving the overall condition and appearance of managed properties.
- Contributed to the development of company policies and standard operating procedures, resulting in improved overall performance and tenant satisfaction.
Administrative Assistant
OCF Realty LLC
05.2022 - 03.2023
- Prepare accurate real estate forms and documents utilizing Adobe, Microsoft Word, and Excel.
- Communicate and provide service to residents, team members, vendors, and members of the community.
- Worked with a team to move in 25 to 90 new residents monthly.
- Sought out resolutions for residents in need of management service.
- Assembled a team to assist the company of over 200 members with set task and projects
- Sorting, Scanning, and Filing Documents for the leasing department
- Interviewed applicants for ideal qualifications that would positively contribute to the overall goal of the administrative team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
Seasonal Phone Banker
Positive Women Network USA
03.2022 - 11.2022
- Worked worldwide as part of a team to develop persuasive communication strategies to encourage Philadelphian to vote in the general election.
- Increase public awareness in communities that need assistance
- Provide resources to members of the community who lacked to basic life needs.
- Connected with the community to discuss helpful initiatives to save the community and to voice concerns.
- Managed to exceed team goals weekly.
- Handled over 600 incoming telephone calls, emails and chat requests
Operations Assistant
East Stroudsburg University Of Pennsylvania
08.2021 - 05.2022
- Assisted residence life director with planning of routine operations and special projects.
- Assisted with facility scheduling and customer service.
- Solved problems timely and effectively, ensuring client satisfaction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Provided administrative support with accurate document preparation and data entry.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Liaison between the director of resident life and university students.
- Create a system for the university's students to guarantee efficient service and accurate portrayal of the institution.
Security Professional
Allied Universal
08.2020 - 08.2021
- Responsible for ensuring the security and safety of the company's clients while providing exceptional customer service.
- Ability to understand the site policies and procedures with the implementation for emergency response activities
Food Service Worker
Aramark
08.2018 - 03.2020
- Prepare and follow instructions in accordance with the organization standards and policies.
- Keep count of ordered inventory for the East Stroudsburg Aramark location.
- Handled cash transactions and point-of-sale operations to assist staff during busy service periods.
- Peer to peer positive demeanor towards customers and clients.
- Recruit potential hires
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
CASHIER
WENDY INCORPORATION LLC
07.2016 - 08.2018
CASHIER/CUSTOMER SUPPORT
FRESH GROCER
11.2016 - 03.2017
Education
Bachelor of Science - Criminal Justice
East Stroudsburg University
East Stroudsburg, Pa2022
High School Diploma -
Motivation High School
Philadelphia, Pa06.2018
Skills
Critical Thinking Time Management Collaboration Leadership Adaptability Problem Solving Interpersonal Skills Detail Oriented Strategic Planning Advanced Google Suite Knowledge Report Analysis Administrative Support
Languages
Arabic
Limited Working
Timeline
Property Management Coordinator
OCF Realty LLC
03.2023 - Current
Administrative Assistant
OCF Realty LLC
05.2022 - 03.2023
Seasonal Phone Banker
Positive Women Network USA
03.2022 - 11.2022
Operations Assistant
East Stroudsburg University Of Pennsylvania
08.2021 - 05.2022
Security Professional
Allied Universal
08.2020 - 08.2021
Food Service Worker
Aramark
08.2018 - 03.2020
CASHIER/CUSTOMER SUPPORT
FRESH GROCER
11.2016 - 03.2017
CASHIER
WENDY INCORPORATION LLC
07.2016 - 08.2018
Bachelor of Science - Criminal Justice
East Stroudsburg University
High School Diploma -
Motivation High School
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