Katera Fambro
Columbus,OH
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Sheetz
Reynoldsburg, OH
06.2024 - 12.2024
- Greeted customers upon entering the store with friendly demeanor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Ensured that all foods were prepared according to health department regulations.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Prepared beverages such as coffee, tea, soda.
- Assisted in the preparation of food items according to recipes and instructions.
Clerk/Deputy Registrar
Ohio BMV
Columbus, Ohio
04.2023 - 05.2024
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Handling title transfers, vehicle registration renewals, license plate replacements, and other motor vehicle transactions.
- Ensuring all transactions comply with state DMV regulations.
- Addressing customer concerns, resolving discrepancies and handling special cases.
Hairstylist
Regis Hair Salon
Columbus, Ohio
09.2022 - 03.2023
- Demonstrated knowledge of health and safety regulations in the workplace.
- Greeted customers, answered phones and booked appointments.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Performed chemical treatments such as perms and relaxers.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Educated clients on proper home hair care maintenance techniques.
Team Member
Graeter's Ice Cream
Columbus, Ohio
08.2021 - 09.2022
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
Customer Service Representative
Teleperformance USA
Hilliard, OH
11.2020 - 05.2021
- Developed positive relationships with customers through friendly interactions.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
- Provided guidance on how best to protect customers from becoming victims of fraud or identity theft.
- Responded quickly to customer inquiries regarding suspected fraud incidents.
- Resolved customer complaints promptly and efficiently.
Delivery Driver
P&E Logistics-Amazon
Columbus, Ohio
07.2020 - 10.2020
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Received daily delivery instructions and route assignments from dispatch.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Package Handler
FedEx Ground
Grove City, OH
02.2019 - 06.2020
- Inspected packages for damages or defects and recorded any issues found.
- Participated in regular safety meetings and training sessions.
- Assisted in training new employees on package handling processes.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Clerk/Cashier Team Lead
Englefield Oil
Columbus, Ohio
08.2016 - 03.2019
- Processed customer orders promptly and accurately.
- Maintained inventory levels of office supplies and equipment as needed.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
Education
Advance Cosmetology
The Ohio State School Of Cosmetology
Columbus, OH12-2018
High School Diploma -
Columbus Africentric Early College
Columbus, OH06-2016
Skills
- POS systems
- Data entry
- Order preparation
- Call center operations
- Team building
- Customer service
- Sales support
- Training and mentoring
- Workplace safety
- Cash handling
- Teamwork and collaboration
- Proficient in Microsoft software
Certification
- Advanced Cosmetology License
- ServSafe Food Certification
- CPR Certification
References
- Keyera Manns 614-499-4646
- Amanda Peoples 614-432-3330
- La'tice Lambert 317-362-2714
- Megan Ulmer-Nead 419-603-8617
Timeline
Team Member
Sheetz
06.2024 - 12.2024
Clerk/Deputy Registrar
Ohio BMV
04.2023 - 05.2024
Hairstylist
Regis Hair Salon
09.2022 - 03.2023
Team Member
Graeter's Ice Cream
08.2021 - 09.2022
Customer Service Representative
Teleperformance USA
11.2020 - 05.2021
Delivery Driver
P&E Logistics-Amazon
07.2020 - 10.2020
Package Handler
FedEx Ground
02.2019 - 06.2020
Clerk/Cashier Team Lead
Englefield Oil
08.2016 - 03.2019
Advance Cosmetology
The Ohio State School Of Cosmetology
High School Diploma -
Columbus Africentric Early College