Katera Scott

Greeting all clients upon entry into the facility.

Assuring that all insurances are verified to be active and in good standing within the accurate facility up to two days prior to appointment date.

Operating multiple high volume telephone lines in a friendly and professional demeanor while assuring that voicemails are monitored and responded to promptly.

Scheduling appointments and connecting all calls to there requested extension and assuring that all messages are documented and delivered with haste.

Collecting client payments|copays with accuracy, assuring receipts are given to clients and all sales transactions and payments are accurately documented and posted.

Consistently monitoring incoming faxes and confirming that all outgoing faxes are received without issue.

Following exact company protocol when completing all medical records requests and subpoenas with accurate documentation of requests.

Maintaining the organization of the front desk and all of its documents and work areas, updating all posters and signage throughout the office as needed, collecting packages and sorting mail assuring it is delivered to it's exact department.

Recommending that clients complete our office survey upon clients.

Discharging patients assuring that all referrals, scripts discharge paperwork and follow-up appointments are scheduled with the patients awareness.

Calling clients within 15 to 30 minutes of their missed appointment time as well as calling any No-Show clients again at end of day with documentation of the clients response.

Monitoring company email, meeting schedule, teams groups and any update to it's polices.

Opening frontdesk and completing any morning routines upon arrival, e.i. disinfecting, coffee, printing out the schedule daily and delivering it to coworkers, setting out sign-in sheets, prepping patient waiting and morning meeting area.

Assuring that the front desk is complying with all HIPAA and company policies while implementing new organization schemes and ideas to best improve the offices flow and current procedures.

Scheduling, organizing, attending and reminding all coworkers of upcoming meetings.

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Ensure safety and comfort of customers onboard aircraft.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered average of over 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees and payments.
• Entered customer data into room system and updated information whenever patrons changed relevant details ( i.e. addresses, numbers, insurances. )
• Processed medical records requests from outside providers according to facility, state and federal law.
• Uploaded physician progress notes, history and physicals into electronic medical records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

• Carefully reviewed all documents and reports for completeness and accuracy.
• Reviewed and validated details of loan applications and closing documentation.
• Set up, stored and updated customer files, department records and regulatory paperwork.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.
• Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
• Completed floor replenishment to guarantee customer satisfaction and size availability.
• Scanned, recorded and verified received inventory during Nightly shipments.
• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting and stocking merchandise.
• Greeted customers and directed to requested products.

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.