Kateri Ethridge
Jackson,SC
Summary
A friendly, dependable individual looking for position to work with a team and to work individuality to produce best results for the company.
Overview
21
21
years of professional experience
Work History
Lift Technician
Kent's Auto Equipment Service
Williston, SC
09.2023 - Current
- Increased equipment longevity by implementing customized maintenance plans for each client''s needs.
- Exceeded company targets for completed service calls while maintaining high-quality workmanship standards.
- Demonstrated expertise in working with various lift brands through successful completion of diverse projects.
- Contributed to the growth of the business by providing outstanding service that led to repeat customers and referrals.
- Safeguarded against potential hazards by adhering to strict safety protocols during all installations, maintenance, and repairs.
- Reduced downtime for lifts by performing timely repairs and preventative maintenance.
- Performed diagnostic tests on lift systems to identify root causes of malfunctions quickly and accurately.
- Developed strong relationships with clients through excellent communication, follow-up, and support services.
- Improved customer satisfaction with efficient troubleshooting and quick resolution of lift issues.
- Coordinated with suppliers to source high-quality parts at competitive prices, reducing overall costs for projects.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Customer Advocate / equipment manager
Equipment Service & Supply
03.2017 - 05.2022
- Assisting in Automotive installations and repairs, which include break lathes, car lifts, wheel balancers, and tire changers
- Schedules Client and Vendor Walkthroughs to ensure client specifications are being met
- Experience in Microsoft products and several phone answering systems
- Oversees Shipping and receiving department
- Providing Customer service to ensure company name and reputation are upheld
- Establish and maintain effective and cooperative working relationships with customers and fellow associates
- Administrative work and general clerical/office duties
- Maintains Parts and inventory replenishment documentation electronically and throughout warehouse
- Implemented cost saving methods for supplies and equipment purchase
- Involved with Sales, Travel and Delivery of new products as well as replacement products and or client follow-up
- Communicate and follow up effectively with department lead managers regarding customer accounts on a timely basis
- Basic wiring for 220 switch to operate motor on lift
- Basic knowledge of hydraulic systems
- Understanding of equalization cables, sheaves and pulleys.
Traveling Retail Sales Merchandiser/ Trainer
Acosta Sales & Marketing
07.2009 - 03.2017
- Responsible for providing reset merchandising services to various clients
- Log billable time via a text-in or online system; log arrival time and departure time
- Cleaning shelves/placing products, building and installing new fixtures or displays, setting up merchandise
- Understand and maintain product area planogram integrity
- Review and confirm assignment details of what each project will entail
- Following the direction of a team lead to complete all assigned tasks
- Report issues that arise during the project to the team lead
- Ability to work on a team with other reset merchandisers as well as works independently
- Maintain a positive working relationship with all store personnel
- Performs other duties as assigned.
Retail Merchandiser / Store Manager
Hot Topic
07.2003 - 07.2009
- Recruited, hired, and trained effective employees
- Supervised daily operations of the store, including driving sales and creating a fun and exciting store experience for customers and employees
- Coached and trained team to achieve maximum results
- Handled duties such as inventory control and stock records
- Educated Team on LP policies and managed store shrink
- Developed creative ideas to drive sales through merchandising and visual displays
- Demonstrated strong leadership, time management and customer service skills.
Education
Skills
- Self-starter with ability to work independently and within a team
- Extremely innovative and resourceful
- Flexible and hardworking with keen eye for detail
- Customer service and people oriented
References
References available upon request
Timeline
Lift Technician
Kent's Auto Equipment Service
09.2023 - Current
Customer Advocate / equipment manager
Equipment Service & Supply
03.2017 - 05.2022
Traveling Retail Sales Merchandiser/ Trainer
Acosta Sales & Marketing
07.2009 - 03.2017
Retail Merchandiser / Store Manager
Hot Topic
07.2003 - 07.2009