Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kateri Galarza

Orlando

Summary

Dynamic professional with experience at Amazon Fulfillment and a proven track record in quality assurance and customer service. Detail-oriented and bi-lingual, adept at managing claims and enhancing operational efficiency. Recognized for proactive problem-solving and effective teamwork,

Overview

21
21
years of professional experience

Work History

Warehouse Receiver

Amazon Fulfillment
05.2023 - 08.2024
  • Checked shipments for properly labelling and palletizing to reduce risk of damage.
  • Verified order accuracy of orders and proactively corrected discrepancies.
  • Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
  • Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
  • Maintained accurate records of shipments, receipts and inventories for ease of tracking.

Quality Control Clerk

CTDI Warehouse
01.2017 - 04.2023
  • Assisted in root cause analysis investigations for non-conforming products, and recommendations for corrective actions.
  • Tested, Calibrated and Refurbished Cable TV and Internet units, thorough inspections and identifying defected units.
  • Scanned, Track Inventory for re-issue or repairs.
  • Palletize and label units for Shipping Department.
  • Provided feedback to production staff regarding quality issues,

Claims Coordinator

Multinational Insurance Company
01.2016 - 12.2027
  • Provided exceptional customer service by addressing client inquiries promptly and effectively, while working towards swift resolutions.
  • Maintained files, documents and related pictures to facilitate information to adjusters and appraisers
  • Maintained strict adherence to confidentiality guidelines, ensuring sensitive client information was securely handled and protected at all times.
  • Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution of all assigned claims.
  • Provided customer service and data entry support.

Administrative Coordinator

ASC Insurance Co.
01.2007 - 12.2015
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained, scanned and filed a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to verified proof of payments and updated registrations.

Education

Associate of Arts - Business Administration

NUC College
Bayamon, PR

Skills

  • Microsoft office
  • Claims management
  • Detail Oriented
  • Teamwork and collaboration
  • Customer service
  • Bi-lingual

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Warehouse Receiver

Amazon Fulfillment
05.2023 - 08.2024

Quality Control Clerk

CTDI Warehouse
01.2017 - 04.2023

Claims Coordinator

Multinational Insurance Company
01.2016 - 12.2027

Administrative Coordinator

ASC Insurance Co.
01.2007 - 12.2015

Associate of Arts - Business Administration

NUC College

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