Kateri Lee
Shippensburg,PA
Summary
Dedicated and hardworking professional, driven to tackle various administrative and clerical tasks in a challenging, fast-paced environment. Consistent team player, committed to building cohesion across diverse groups. Adept at generating detailed reports and fostering positive relationships, I consistently meet and exceed expectations while managing time effectively and adapting to challenging circumstances. Consistently seeking new ways to increase office efficiency, and boost productivity. Committed to continuous learning and team collaboration.
Overview
12
12
years of professional experience
Work History
Clerical Assistant
Department Of Conservation And Natural Resources
Fayetteville, PA
05.2025 - Current
- Responsible for timekeeping duties for both salaried and wage employees.
- Filing and organizing documents by paper and electronically for easy document retrieval.
- Preparing transmittals for timber sales, recreational events, and other forest product sales.
- Preparing a general invoice for the refund of expenditures for various recreation events, along with security deposits for recreation events and timber sales.
- Generated reports using Access and SAP.
- Reviewing documents for completion and accuracy before being submitted to the central office.
- Process and sort both incoming and outgoing mail, and disperse incoming mail to the appropriate personnel.
- Prepared documents, such as letters and memos.
- Conducted research and compiled data for reports.
- Process and prepare expense reports for fire wardens.
- Update employee contact information to distribute to district staff as needed.
- Developed tracking spreadsheets that management can easily view, which include the time staff spent on specific tasks. (Cabin administrative work, cabin inspections, cabin compliance issues, RUA administrative work, and RUA compliance.)
- Coordinating with management to create training manuals for staff to electronically enter their time worked into the ESS timesheet, and front desk permit processing.
- Answered office phone and emails, answered customer questions, or directed them to the appropriate staff.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided customer service, addressing inquiries, and resolving issues in a timely manner.
- Processing various recreational permits and forest product permits through Aspira.
- Inventoried and ordered materials, supplies, and services as necessary, based on available funding.
- Sending out requests for quotes for diesel and gas to fill tanks located at the office.
- Submitting non-purchase orders for wildfire bills and utilities.
- Reconciled bank statements on a monthly basis.
- Coordinated lodging arrangements for emergency response personnel that were both Commonwealth and non-Commonwealth employees.
Sales Associate
Christopher and Banks
Chambersburg , PA
09.2019 - 02.2021
- Interacting with customers to provide an exceptional shopping experience.
- Processing transactions using a point-of-sale system.
- Handling cash flow for customer purchases.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Meeting or exceeding sales goals on a daily, weekly, and monthly basis.
- Processing the shipment and placing it on the sales floor according to company directives.
- Visual merchandising involves creating appealing displays to capture customer interest.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered customer inquiries regarding product features, pricing, and availability.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Merchandise Flow/ Sales Lead
Aeropostale
Gettysburg, PA
10.2013 - 09.2014
- The operated register handled cash and processed credit card transactions.
- Responsible for evaluating operational needs and scheduling employees according to sales projections.
- Prepared detailed forecasts for future sales volumes based on past trends.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed and implemented a successful sales strategy to increase revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized social media platforms to engage with customers and promote products.
- Maintained attractive merchandise displays to maximize purchases.
- Updated and maintained inventory databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Training and mentoring new employees on store policies, procedures, and customer service standards.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained accurate records of all transactions, stock levels, and individual employee performance.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared detailed reports for district management, summarizing sales activity, customer feedback, and other relevant information.
Education
High School Diploma -
Shippensburg Area Senior High School
Shippensburg06-2009
Skills
- Critical thinking and problem solving
- Creativity to think outside the box to develop new ideas and solve problems
- Verbal and written communication skills
- Interpersonal communication
- Time management
- Creating positive relationships with employees, customers, and vendors
- Self-motivation
- Organizational skills
- Detail-oriented
- Task-oriented
- Ability to adapt to changing circumstances, and always willing to make modifications to suit new conditions
- Collaboration with others to achieve common goals and create positive outcomes as a team
- Always willing to learn new things
Timeline
Clerical Assistant
Department Of Conservation And Natural Resources
05.2025 - Current
Sales Associate
Christopher and Banks
09.2019 - 02.2021
Merchandise Flow/ Sales Lead
Aeropostale
10.2013 - 09.2014
High School Diploma -
Shippensburg Area Senior High School
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