Kateri Ross

• Conduct comprehensive intake assessments, gathering critical information to inform accurate diagnoses and appropriate therapeutic interventions.

• Develop individualized treatment plans, by setting clear therapeutic goals for clients based on their needs and presenting concerns.

• Facilitate weekly individual therapy sessions to adults 18+ via a secure telehealth platform, utilizing evidence-based therapeutic interventions to address issues such as anxiety, depression, trauma, and substance abuse/use issues.

• Manage a caseload of clients with varying mental health needs, ensuring timely documentation, progress updates, and adherence to ethical guidelines.

• Demonstrate awareness of cultural diversity and tailor therapeutic approaches to meet the needs of clients from diverse backgrounds

• Conducted biopsychosocial assessments by identifying patients' social, emotional, and financial needs impacting their healthcare to inform accurate diagnoses and appropriate therapeutic interventions.

• Developed individualized treatment plans, by setting clear therapeutic goals for patients based on their needs and presenting concerns.

• Facilitated weekly individual therapy sessions to children, adolescents, and adults weekly via a secure telehealth platform, utilizing evidence-based therapeutic interventions to address issues such as anxiety, depression, trauma, chronic health conditions, and substance abuse/use needs.

• Collaborated with the healthcare team, including physicians, psychiatrists, nurses, and other specialists, by providing appropriate services and referrals to community resources. Responded to urgent crisis situations and provided crisis intervention as needed.

• Assisted patients with discharge planning by identifying and providing appropriate post-discharge care needs and coordinating necessary services.

• Assisted patients in understanding and accessing available health plan benefits and community resources to address financial concerns related to healthcare.

• Advocated for patients' needs within the healthcare system and with external agencies to ensure access to appropriate care.

• Maintained detailed and accurate documentation of patient interactions, assessments, care plans, and interventions utilizing the electronic health record (EPIC).

•Performed telephonic and field-based case management to members with behavioral health, physical health conditions, substance abuse/use needs.

• Assessed and evaluated members to identify individual needs by using various data tools and resources and created specific care plans to address objectives and goals.

• Assisted members and their families in the administration of their health plan benefits, promote medication compliance, coordinate with care with treatment providers, physicians, psychiatrists, and other providers.

• Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for members.

• Educated members, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal mental and physical health.

• Coordinated care efforts with internal and external resources to meet identified needs of members and collaborated with a team of professionals (managers, medical directors, physicians, psychiatrists, social workers, nurses, and member services representatives).

• Interpreted and applied case management criteria, processes, policies, and applicable regulatory standards.

• Provided telephone triage and crisis intervention when situation warranted, collaborated with utilization management and physical health management peers when appropriate.

• Participated and presented member cases in weekly behavioral/physical health and utilization management rounds meetings.

•Conducted biopsychosocial assessments by identifying clients psychological, emotional, social, physical health, economic, vocational, educational, and housing needs and provided care coordination with other staff members (psychiatrists, clinical supervisors, and program managers).

• Facilitated weekly individual, family, couples, and group therapy sessions to children, adolescents, and adults utilizing evidence-based therapeutic interventions.

• Developed individualized treatment plans and set clear therapeutic goals for clients based on their needs and presenting concerns.

• Provided crisis intervention and initiated involuntary holds by arranging appropriate treatment placement during daytime and after hours.

• Coordinated client care needs and collaborated with treatment team in developing and implementing interventions, including case management.

• Established and maintained relationships with local area mental health agencies, community organizations, schools, residential facilities and other organizations.

• Performed risk assessments and evaluation of problems by developing and implementing successful crisis intervention plans and goals and objectives for clients with mental health and/or substance abuse issues.

•Performed mental health screenings and biopsychosocial assessments.

•Provided crisis intervention and initiated involuntary holds by arranging appropriate treatment placement during daytime and after hours.

• Acted as liaison to the jail, hospital, and placement facilities in coordinating services with crisis dispatcher.

• Participated in utilization review in tracking and preparing report on crisis and intake utilization.

• Participated in behavioral health education programs, conferences, and community programs.