Kateria Cooper
Birmingham,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Kelly Services
04.2022 - 12.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Sales Expert
VXI Global
12.2021 - 05.2022
- Collaborated with team members to achieve monthly sales targets consistently.
- Improved customer retention through exceptional service and follow-up communications.
- Conducted market research for better understanding of customer preferences and trends, leading to tailored marketing strategies.
- Handled high volume of inbound calls professionally while maintaining focus on individual customer needs and concerns.
- Coordinated promotional events successfully that drove increased foot traffic and boosted overall sales figures during peak periods.
Customer Service Representative
Everisepc
03.2021 - 11.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Online Shopper
Walmart
01.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined order processing for faster delivery times and increased customer satisfaction.
- Cultivated long-term relationships with customers by providing personalized shopping experiences.
- Maximized revenue through effective product recommendations based on customer preferences and needs.
Education
High School Diploma -
Ephesus Academy
Birmingham, AL05.2019
Skills
- Service Support
- Network Diagnostics
- Customer Service
- User Credential Management
- Persuasive Speaking
- Problem Solving
- Complaint Resolution
- Product Knowledge
- Call Management
- Taking over a 100 calls daily
Timeline
Technical Support Representative
Kelly Services
04.2022 - 12.2023
Customer Sales Expert
VXI Global
12.2021 - 05.2022
Customer Service Representative
Everisepc
03.2021 - 11.2021
Online Shopper
Walmart
01.2020 - 02.2021
High School Diploma -
Ephesus Academy