KATERIA WARREN
Jesup,GA
Summary
Dedicated and knowledgeable professional with extensive experience in case management, social services, and instructional support. Proven ability to mentor and guide individuals towards compliance, personal development, and workforce readiness. Effective communication skills in conveying complex concepts to diverse populations, including justice-involved individuals. Skilled in problem-solving, program coordination, and fostering community partnerships. Currently pursuing an MBA with a focus on leadership and business administration to further enhance expertise.
Overview
19
19
years of professional experience
Work History
Parental Accountability Court Coordinator
Division of Child Support Services
12.2023 - Current
- Provide educational guidance and support to program 43 participants to enhance compliance and self-sufficiency
- Conduct one-on-one coaching, workforce development training, and case management sessions
- Develop and maintain relationships with local employers, training providers, and community organizations to assist individuals in securing employment and educational resources
- Monitor participant progress and report findings to the court, ensuring adherence to program guidelines
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Agent 3
Division of Child Support Services
05.2020 - 12.2023
- Conducted investigations to locate individuals, verify employment, and assess financial standing
- Facilitated discussions between noncustodial parents and legal representatives to develop viable payment solutions
- Processed and managed legal documentation, including wage garnishments and liens
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Crisis Stabilization Unit Mental Health Technician
Suwannee Medical Services
10.2005 - 03.2023
- Served as a liaison between patients and their healthcare providers by relaying relevant information about mental health status changes or concerns that arose during stabilization efforts.
- Established rapport with patients through compassionate listening and empathetic engagement during challenging moments.
- Assisted patients in developing healthy coping skills through skill-building exercises and guided practice scenarios tailored to individual needs.
- Provided one-on-one support to patients experiencing emotional distress or behavioral issues, fostering stability and wellbeing.
- Communicated effectively with both patients and their families, providing resources and guidance throughout the stabilization process.
- Facilitated group therapy sessions, encouraging open communication among patients and promoting healthy coping mechanisms.
Economic Support Specialist
Department of Family and Children Services
01.2019 - 03.2020
- Guided 60 individuals through eligibility and application processes for state assistance programs, ensuring they understood program benefits and compliance requirements
- Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps.
- Processes applications, reviews, hearing request and/or changes using appropriate criteria and polices consistently; according to establish guidelines.
- Records and evaluates personal and financial data obtained from individuals.
- Register 150 online applications, renewals, and process verification via Document System.
- Document all call information according to standard operating procedures.
OFI Registration Specialist
Dover Staffing, Department of Family and Children Services
01.2013 - 03.2019
- Trained and mentored new hires in data entry, case registration, and application processing
- Reviewed and approved cases to ensure compliance with state policies and accuracy in eligibility determinations
- Provided administrative support and conducted training workshops for staff on proper case documentation
- Receives and routes telephone communications as required for the county office.
- Screens and registers applications for all OFI Eligibility programs offered as required.
- Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
Education
MBA - Health Administration
Strayer University
Savannah, GA12.2026
BBA - Health Administration
Strayer University
Savannah, GA12.2023
Certified Nursing Assistant (CNA) -
Albany Technical College
Albany, GA10.2005
Skills
- Adult education and training
- Case management and program coordination
- Curriculum development and instructional support
- Conflict resolution and behavioral coaching
- Career readiness and job placement assistance
- Legal document processing and compliance enforcement
- Strong written and verbal communication
- Proficient in Microsoft Office Suite and case management systems
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Timeline
Parental Accountability Court Coordinator
Division of Child Support Services
12.2023 - Current
Agent 3
Division of Child Support Services
05.2020 - 12.2023
Economic Support Specialist
Department of Family and Children Services
01.2019 - 03.2020
OFI Registration Specialist
Dover Staffing, Department of Family and Children Services
01.2013 - 03.2019
Crisis Stabilization Unit Mental Health Technician
Suwannee Medical Services
10.2005 - 03.2023
Certified Nursing Assistant (CNA) -
Albany Technical College
MBA - Health Administration
Strayer University
BBA - Health Administration
Strayer University
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